Job Description

Job Title

: Experience Host & Administrator - The Dalmore Experience

Function

: Distilling

Location

: The Dalmore Distillery, Alness

Job Level: (Internal Reference Only)

2

Contract

: Part Time / Permanent. 20 hours per week (ideally spread over 5 days), within the business operating hours of Monday to Friday, 9.30am - 5.30pm.


A flexible approach to this work pattern is required, as the role will require evening and weekend work which would be agreed in advance.

Date vacancy will close

: Friday 23rd May 2025. Where we receive high numbers of applications we may close vacancies early. If you think this is the right opportunity for you please don't delay in applying!

Who we are

:


Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?

What the opportunity looks like:

The Experience Host & Administrator has two main responsibilities.


Firstly, as a Host, the postholder will help the Private Clients Team deliver faultless experiences to their invited guests, with duties ranging from welcoming guests, preparing and serving drinks, sharing brand stories when appropriate, facilitating purchases and providing general assistance as required.


The incumbent will also ensure that consumers will always remember their visit to The Dalmore by supporting pre-visit preparations, leading intimate groups around the Experience, conducting tastings of our world class single malt Scotch whiskies and assisting guests in our exclusive Boutique before finally saying goodbye as they depart.


Secondly, as an Administrator, the individual will support the Brand Home Team and the Whisky Experience Team with tasks including booking travel arrangements, managing Purchase Orders, and liaising with suppliers.

Researching guests preferences ahead of visits and briefing the wider team to tailor the experience to individual visitors. Warmly welcoming guests on arrival, checking in coats and personal belongings and escorting them to the lounge area. Leading world class tours and tastings with consumers, ensuring that the key messages of brand, process, heritage and liquids are suitably delivered to create a lifetime of advocacy from each and every visitor to The Dalmore. Assisting in the day-to-day running of the Brand Home including producing guest manifests, pre & post visit communications, preparing purchase orders, creating rotas, etc. Making travel arrangements for visiting guests including restaurant & hotel bookings, chauffeur services and onward travel arrangements. Supporting the Whisky Experience Executive as required. This could include uploading items onto the company Digital Asset Management systems and managing team diaries.

Skills and experience that will help you be a success:

For this role we're looking for:

Luxury retail and/ or hospitality experience essential. Experience of food and drink preparation desirable. A knowledge of the whisky industry or similar is preferred. Admin experience including raising purchase orders, creating rotas, making travel arrangements is desirable. Computer literate with strong skills in MS Office. Exceptional multi-tasking and organisational skills.

We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!

Why join us:

We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies.

Our application process:

If you like what you've read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.


Our team read each and every application, therefore you'll hear back from us in due course.


Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.