Job Description

Company Description

Founded over 20 years ago and now based in the heart of Glasgow city centre, Enlinea is a computer support consultancy and managed service provider. Our skilled staff have extensive experience in providing IT services to small-to-medium sized companies. While our on-site IT Support covers mainly Glasgow, Stirling, Edinburgh, and Central Scotland, our remote support, monitoring, and development services are used by companies across the UK and beyond. Having invested heavily in technology, we have become a leading provider of Managed IT Services. We are a Microsoft Partner.

Role Description

This is a full-time hybrid role for an Experienced 3rd Line IT Service Desk Engineer located in Glasgow, with flexibility for remote work. You will be responsible for day-to-day 3rd line support tasks. Your role will involve providing general technical support, monitoring network performance, and ensuring high levels of network availability and security. You will require to partake in the company's on-call support rota to provide 'out of hours' support in the maintenance of critical client systems. An element of out of hours work will be required with options for overtime work on specific projects to be completed out of hours.

Qualifications

Provide remote and telephone support for client networks and applications. Provide on-site support for client networks and applications (negotiable depending on location). Partake in the company's on-call support rota to provide 'out of hours' support in the maintenance of critical client systems. An element of out of hours work will be required with options for overtime work on specific projects to be completed out of hours. 2nd/ 3rd line support and projects for Enlinea customers. Assist on improving internal technical processes and internal systems. Strong experience in network engineering, including configuring and maintaining network devices is a strong advantage. Proficiency in Fortinet products, such as FortiGate firewalls, FortiSwitch switches, and FortiAP access points is a strong advantage. Knowledge of network protocols, routing, switching, and security principles. Experience with network troubleshooting, performance optimization, and capacity planning. Understanding of ITIL best practices and experience in working with service level agreements (SLAs); Professional certifications such as Microsoft Azure, CCNP, FCNSP, or NSE4 are highly desired. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Attention to detail and ability to prioritize tasks effectively. Experience of Microsoft 365 / RMM / MSP technologies are highly desired.

Company benefits include:

Private Health Care (optional depending on personal circumstances and preferences). EV Salary Sacrifice Scheme. Company Mobile (or personal allowance). Work from home (after successful training and probationary period). Depending on location and experience WFH may be an option from start date. Bi-Annual Profit Share Bonus. Bi-Annual Personal Performance Bonus. Annual training and certification allowance. Certification pass bonus (by prior agreement). Personal Development Budget.
Job Types: Full-time, Permanent

Pay: 40,000.00-55,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Cycle to work scheme Life insurance On-site parking Private medical insurance Work from home
Schedule:

Monday to Friday
Experience:

3rd Line support: 1 year (required) Working at a Managed Services Provider: 1 year (required)
Work Location: Hybrid remote in Glasgow