Job Description

Experienced Contact Centre Advisor - Wrexham

Arthurs Motor Group are excited to be able to offer you the opportunity to join its Contact Centre team in Wrexham providing the highest levels of customer service to its Peugeot, Vauxhall, Ford - customer base.

As part of our team, you will be joining a business established in the local community determined to exceed its customers' expectations, becoming synonymous with delivering the highest levels of customer excellence.

This role is telephony-based, handling both inbound and outbound calls with a focus on delivering exceptional customer service. You will be responsible for conducting follow-up calls after workshop visits, creating bookings, and responding to customer queries across multiple channels including phone, email, and WhatsApp.

Success in this position requires excellent listening and communication skills, the ability to demonstrate empathy, and a genuine commitment to customer satisfaction. Previous experience in a contact centre or customer service environment is preferred but not essential, as we welcome individuals with the drive and enthusiasm to thrive in a fast-paced, customer-focused setting

Our commitment to you is in creating a diverse and inclusive workplace, one in which you are able to fulfil your potential whilst enjoying the benefits of being part of a business having the highest standards of integrity, respect and professionalism at its core. As a member of the team here at Arthurs you will enjoy a competitive remuneration package a benefits package which includes a contributory pension scheme, additional days holiday for your birthday, access to a range of training and development programmes, workplace uniform, free parking, staff discounts.

If you can demonstrate fantastic people skills, a history of thriving in a customer focused environment and possess a genuine desire to succeed then please in the first instance send details of your experiences in the customer service arena along with a brief introduction to you, telling us why you would flourish in our culture, to Experience of the Keyloop DMS system is preferable but not essential All applications will be answered.

Job Type: Full-time

Pay: 24,420.00-25,500.00 per year

Work Location: In person