Job Description

Battersea, Islington and Brixton Smiles is a luxury dental clinic in the heart of London

A new opportunity has arisen for a new and exciting receptionist/ Treatment Coordinator position based in our luxury new private dental practice in Islington - London.

We are a group of clinics with sites in Battersea, Brixton and Islington

The new opportunity will suit a hardworking and pro-active ambitious individual looking for a new career in dentistry.

Looking for a candidate with initiative, confidence, able to think outside of the box and generate new innovative ideas. A people person able to liaise and build a rapport with patients.

Ideally previous experience in high end dentistry, sales experience, hotels/ front of house, will help with the exceptional customer facing standards expected of this role.

The ideal candidate will be well presented, possess excellent communication skills, and have familiarity with the functioning of a dental practice and clinical governance.

Immediate start -full time role including some Saturdays.

Wages 13-15 per hour dependent on experience plus commission
Bonus after meeting performance targets
Hours of work:
Full- time including some Saturdays if the business requires
8 -10 hours shift

Job description:
duties:

MUST HAVE DENTAL RECEPTION and SALES EXPERIENCE USED TO TARGETS TO DRIVE SALES

Lead a dedicated team with the smooth running and management of the practice, both clinical and non-clinical
Managing all banking procedures, including cashing up reports, deposits, payments, reconciliation

reception/FOH by answering calls and booking appointments and helping patients in-house. Managing email inbox

following protocols

promoting reviews and able to demonstrate initiative in growth of the business

Liaising with other practices in the group (Battersea Smiles, Islington Smiles)
Reporting to the Group Operations Manager
Treatment Coordinator duties:
Developing & growing private lists

Responding to patient inquiries.
Communicating with patients and administering the dental plans
Be the first point of contact for new patient enquires
relay them to patients and discuss payment/finance options.
Submit finance applications for patients and follow up with patients
Supporting the patient throughout their treatment journey
Effective communication with all key business relationships
Ensure all information and consent forms have been sent, read and signed.
Book treatment appointments if needed
Follow up patient treatments with phone calls and email and obtain testimonials and videos of patients on completion. Target driven to grow reviews

Benefits
Auto enrolment to pension scheme
Discounted Dental staff treatment scheme available

What we need from you:

Must have previous treatment coordinator or reception experience
Must be a good team player, willing to assist other members when necessary.
Reliable, punctual, Motivated and ambitious
well presented to a professional smart standard
Commercially astute; sales, target and KPI driven
Excellent communication skills
To listen, be understanding and empathic at all times
Strong clinical and interpersonal skills, keeping patient satisfaction in mind
A 'can-do' attitude - advocating and championing change
To be capable of meeting targets under pressure
Friendly and welcoming manner
Proficient user of SOE software

To act as a champion and a positive point of contact for everyone in the business.

Skills and experience

Strong IT skills including proficiency using the Microsoft suite of programmes especially Word, Excel & Outlook.

Job Type: Full-time

Pay: 13.00-15.00 per hour

Additional pay:

Commission pay Performance bonus
Schedule:

10 hour shift 8 hour shift Monday to Friday Weekend availability
Experience:

Treatment coordinator /management: 1 year (preferred) Dental receptionist: 2 years (preferred) Sales: 2 years (preferred)
Work Location: In person

Expected start date: 25/05/2025