Job Description

Job Title:

Hospitality Duty Manager

Location:

Metropolitan Bushey

Reports To:

Operations Manager

We are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take our team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself.

Position Summary:

The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the Metropolitan Bushey during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact.

Key Responsibilities:

Guest Experience Management:

Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency.

Operational Excellence:

Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards.

Staff Leadership & Development:

Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment.

Health & Safety Compliance:

Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards.

Shift Coordination:

Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage.

Guest Feedback & Continuous Improvement:

Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience.

Problem Resolution:

Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience.

Financial Awareness:

Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability.

Key Requirements:

Experience:

Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment.

Leadership:

Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills.

Guest-Focused:

A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction.

Problem Solver:

Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff.

Operational Knowledge:

In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage.

Organisational Skills:

Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment.

Flexibility:

Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs.

Tech-Savvy:

Comfortable using zonal software and other digital tools to manage operations.

What We Offer:

Competitive salary Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that's passionate about creating memorable experiences for our guests

About the Metropolitan Bushey:

At the Metropolitan Bushey, we are a team of hospitality professionals dedicated to providing exceptional service and creating memorable experiences for every guest who walks through our doors. As a destination of choice in our community, we offer a sophisticated yet welcoming environment that reflects the highest standards of quality and care. We're looking for a Hospitality Duty Manager who shares our passion for excellence and is committed to upholding the values of our brand.

How to Apply:

If you are a hospitality professional who is passionate about service and dedicated to ensuring a first-class guest experience, we want to hear from you! Please send your resume and cover letter outlining your relevant experience and why you're a perfect fit for the Metropolitan Bushey.

Salary to be negotiated based on experience

48 hours a week contract.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
Work Location: In person