Job Description

:

We are seeking a

highly experienced and professional Head Door Supervisor

to lead and manage the security team at our venue. The ideal candidate will have extensive experience in high-capacity venues, excellent leadership and communication skills, and a proactive approach to maintaining a

safe, secure, and welcoming environment

for both guests and staff.

As Head Door Supervisor, you will oversee all aspects of front-of-house security operations, ensuring the team operates to the highest standards of professionalism, compliance, and customer service.

Key Responsibilities:

Leadership & Team Management:

Oversee and lead a team of door supervisors, ensuring effective deployment and coverage throughout the venue. Provide guidance, support, and training to team members.

Rota Management:

Responsible for creating and managing the weekly rota for the door supervision team. The role requires flexibility, as hours can vary and may include working up to 6 days per week, particularly during busy periods.

Security & Safety Management:

Ensure the safety and security of patrons, staff, and the venue. Monitor entry and exit points, control access, and manage crowd control during busy periods.

Conflict Resolution:

Handle any difficult or disruptive situations with professionalism and discretion, including managing intoxicated or unruly individuals. Defuse tense situations while maintaining a calm and authoritative presence.

Venue Compliance:

Ensure all entry procedures adhere to legal requirements, including age verification (ID checks), capacity limits, and security protocols.

Communication & Reporting:

Liaise with venue management, emergency services, and the security team to ensure smooth operations. Report any incidents or security breaches promptly and accurately.

Health & Safety:

Oversee health and safety measures, including emergency evacuation procedures and first aid responses where required. Ensure all staff are aware of and comply with safety protocols.

Customer Service:

Represent the venue in a professional and approachable manner, ensuring that all patrons feel welcome and safe.

Monitoring:

Conduct regular patrols of the venue and surrounding areas to prevent potential issues and identify any security risks. Utilize CCTV and other security tools as needed.

Incident Reporting:

Maintain accurate records of incidents, expulsions, and any security breaches in line with the venue's policies.

Requirements:

Minimum

5 years' experience

in door supervision, with at least

2 years in a supervisory or head door role

.

Licensing:

Valid SIA Door Supervisor License is mandatory.

Leadership Skills:

Strong leadership and team management skills, with the ability to mentor and direct a team under pressure.

Rota Management:

Experience in scheduling and rota management, with flexibility to adjust hours based on operational needs (up to 6 days a week).

Communication:

Excellent verbal communication skills, with the ability to de-escalate conflicts and manage difficult situations.

Physical Fitness:

Must be physically fit and capable of handling the physical demands of the role, including standing for long periods and responding quickly to incidents.

Problem-Solving:

Ability to remain calm under pressure and resolve conflicts efficiently and tactfully.

Customer Service:

Strong interpersonal skills and a friendly, approachable demeanor.

Preferred Skills:

First Aid Training

: Certification in first aid or willingness to undergo training.

Knowledge of Local Regulations

: Familiarity with relevant licensing laws and regulations regarding nightlife and venue security.

We are proud signatories of the Armed Forces covenant and welcome applications from veterans, reservists and military spouses/partners. We value the skills and experience they may bring to our team

.

The organisation offers a guaranteed interview scheme to disability candidates whose application meets the minimum criteria for the post.

Job Type: Part-time

Pay: 18.00-21.00 per hour

Benefits:

Company pension Referral programme
Application question(s):

Do you drive ?
Experience:

head door supervisor: 2 years (required) Leadership: 1 year (required) Team management: 3 years (required)
Licence/Certification:

SIA (required)
Work authorisation:

United Kingdom (required)
Work Location: In person