Job Description

We are looking for a reliable and detail-oriented Helpdesk Advisor with experience in the construction or facilities management sector (Experience is essential) The successful candidate will be responsible for logging emergency callouts, managing work orders, and providing efficient support across multiple client systems.

Key Responsibilities:

Log and prioritise emergency callouts, ensuring accurate information is captured and passed to the relevant teams. Work confidently across various client portal systems to create, update, and close work orders. Monitor and respond to shared inbox emails, including quote approvals, uplift requests, and general queries. Chase outstanding actions daily to ensure work orders progress smoothly and are closed within required timescales. Communicate effectively with engineers, subcontractors, clients, and internal teams. Maintain accurate records, notes, and documentation for all tasks.
Skills & Experience:

Previous experience in a helpdesk, scheduler, or coordinator role within construction or FM. Comfortable using multiple portals and IT platforms with strong digital skills. Excellent organisational abilities and attention to detail. Strong written and verbal communication skills. Ability to stay calm and focused when managing emergency callouts or high workloads. Self-motivated with a proactive approach to problem-solving and task management.
Job Type: Full-time

Pay: From 14.00 per hour

Experience:

Facilities management: 4 years (required)
Work Location: In person