Job Description

Experienced Hospitality Manager
Headcorn - Based on site
Salary up to 45,000
Must be looking to step out of the hospitality industry
The Opportunity:
Actively looking for someone who is looking to step out of the hospitality industry and step into an exciting new environment.
We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.
This is a great opportunity for someone from a Hospitality Manager, Restaurant Manager, Bar Manager, Front of House, Operations Manager, Site Manager, Health and Safety Manager, Customer Experience Manager or similar role.
The Role:

• Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.
• Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.
• Identify, assess, and mitigate operational risks in real time and through forward planning.
• Ensure all operational procedures are followed, reviewed, and improved where necessary.
• Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.
• Act as a key decision-maker during incidents, disruptions, or operational challenges.
• Oversee the Customer Experience Team, setting clear expectations and standards.

Required Skills:

• Proven experience in a heavily operational role.
• Strong understanding of how multi-functional sites operate.
• Highly organised, resilient, and able to remain composed under pressure.
• Strong communication skills with the ability to lead, influence, and challenge where required.
• Experience working in fast-paced, seasonal, or customer-driven environments.
• Naturally proactive and solutions-focused.
• Passionate about operational excellence and customer experience.

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Skills Required