Job Description

"After learning that we spend a third of our lives at work, I set out to create a place where the team love coming to work, a clinic where everyone feels valued, energised, and part of something meaningful."

Ed Thompson - Founder of Instant Physio

The Role

The best practice managers are problem solvers at heart. They struggle to walk past a problem and not try to fix it. They have a vision of a brighter, better, and more well-oiled clinic. They get frustrated when they're not making a positive impact and hate ending the day without a sense of achievement.

They have strong emotional intelligence and take time to understand each team member, so they can bring out their best.

They can see problems coming before they arrive and they never lack the motivation to take action early.

They lead by example setting high standards that inspire others to follow. Loose ends, unfinished projects, and disorganised ways of working are their worst nightmare.

Instant Physio needs a practice manager like this to help take us to the next milestone -- opening a new location.

As Practice Manager, you'll work closely with Ed, the owner, to oversee the smooth running of a busy clinic. You'll lead on operations, team performance, and patient experience and be responsible for hitting key commercial targets. This is not a "back-office" role. You'll be front and centre, shaping the way we work, how we grow, and the results we achieve.

If you love to be the key person in a busy team, you enjoy building out processes and workflows, you are good with people and you want to join a team that works together, appreciates and supports each other and enjoys hard work, then we want to hear from you.

The founder of the company is dedicated to creating the go-to Physio practice in the area and building an amazing place to work for his staff. He has travelled the world to learn about the world of physiotherapy and business and has big plans for the future of his company.

This is a full-time in-person position based in our Tooting Bec clinic.

Responsibilities and Activities:

Run day-to-day clinic operations

with confidence, structure, and a calm leadership style

Lead and manage the team

through regular 1:1s, performance reviews, and clear KPIs

Oversee systems and processes

, ensuring all workflows are efficient, documented, and consistently followed

Track key business metrics

, reporting on performance and contributing to decisions that drive growth

Maintain a strong team culture

, ensuring daily and weekly meetings happen and staff feel supported

Drive a high-quality patient experience

, from first contact to final discharge

Support hiring and onboarding

of new team members as we continue to grow

This is a great opportunity for someone who:

Want to work in a fast-paced

, no-drama environment where office politics, backstabbing, gossip and negativity are not tolerated

Wants to work at a company

where they can learn about many aspects of management and develop your business and communication skills

Is extremely detail-oriented

and appreciates people who take an organised, systematic approach to achieving success

Likes the idea of working for a smaller

(but growing) company where their ideas and contributions directly impact the company's success, direction and growth

Is a quick, self-motivated learner

who wants to work for a company that will invest in their education

Wants a position that will offer upward earning

and career advancement; we want people who are interested in growth, learning and becoming part of our team long- term Is passionate about a positive team culture and wants to elevate this even further

Why Join Us:

We're not a faceless chain

, you'll be integral to our next phase of growth

We value results

, transparency, and professional development

You'll have a seat at the leadership table

and your work will matter

No micromanagement

. We want you to ownyour role and make it better

Our team culture is supportive

, ambitious, and collaborative

Rewards & Benefits:

Full-time, in-clinic role based in Tooting, South West London Salary 40,000-50,000 depending on experience Performance-related bonus structure Career progression as we grow Training budget for CPD

Who Should NOT Apply:

If you're looking for a quiet, admin-only job with minimal challenge If you find accountability uncomfortable or struggle with deadlines If you're not prepared to hold others to high standards -- or be held to them yourself Someone with no practice manager experience

Ready to Apply?

Please apply now and send your

CV with a tailored cover letter

explaining why this role appeals and how your experience fits. Applications without a proper cover letter will not be considered.

Finally, this is

not a remote working job

opportunity and will be based in the practice in Tooting Bec 100% of the time. It is preferred that you do not call the office about this role.

Job Types: Full-time, Permanent

Pay: 40,000.00-50,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company events Cycle to work scheme Health & wellbeing programme
Schedule:

8 hour shift
Experience:

Medical Practice Management: 2 years (preferred) Dental Practice Management: 2 years (preferred) Practice Managers: 2 years (required)
Work Location: In person