Job Description

About the role

Derma Reading is a busy, CQC-registered private dermatology clinic and we are seeking an

experienced Practice Manager

to take overall responsibility for the operational, people and compliance management of the clinic.

This is a

senior, hands-on leadership role

suited to someone who has previously managed a healthcare or regulated clinical environment and is confident overseeing day-to-day operations, regulatory compliance, staff management and patient experience in a high-demand setting.

The Practice Manager acts as the central point of coordination between patients, clinicians, administrative staff, external partners and the Management Team, playing a key role in the continued development and success of the practice.

This role is not an entry-level position and is not suitable for candidates without prior healthcare management experience.

About Derma Reading

Derma Reading is a state-of-the-art private dermatology clinic near Reading, Berkshire. We provide a wide range of medical and cosmetic dermatology services, from acne treatment to skin cancer management. Demand for our services is high and the clinic operates in a fast-paced, patient-focused environment.

Key responsibilities

Practice operations

Oversee daily clinic operations, ensuring smooth patient flow and efficient use of resources Monitor stock levels, equipment maintenance, servicing schedules and supplier relationships Resolve patient concerns or complaints professionally and in a timely manner Develop, implement and continuously improve clinic systems, policies and procedures Plan, organise and chair staff and management meetings

Staff management

Lead, support and motivate the administrative team Plan, coordinate and monitor staff activities to ensure excellent service delivery Manage staff appraisals, training, welfare, health & safety, discipline and grievance procedures Support recruitment, interviewing and onboarding of clinical and administrative staff Foster a positive, professional workplace culture with high standards and accountability

Compliance and quality assurance

Maintain accurate, confidential and secure patient records Conduct regular audits and risk assessments, implementing corrective actions as required Ensure staff receive appropriate compliance and health & safety training, with records maintained Investigate, record and report accidents or incidents in line with regulatory requirements

Management team involvement

Work closely with the Directors, Lead Nurse and Finance Manager as part of the Management Team Support planning and implementation of changes to meet internal and external demands Provide management information, statistics and reports as required Support promotional activity, patient engagement initiatives and reputation management, including monitoring online reviews

Essential experience, skills and qualities

Essential

Minimum 3-5 years' experience

in a Practice Manager or senior operational management role

Previous experience within a healthcare or regulated clinical environment

Proven responsibility for

CQC compliance

, audits and inspections Strong leadership, communication and interpersonal skills Highly organised with the ability to manage multiple priorities Professional, calm and approachable manner Ability to manage confidential information with discretion Proactive, solutions-focused mindset with strong attention to detail

Desirable

Experience in

private healthcare

Dermatology, outpatient or surgical clinic experience Experience supporting clinic growth or service development

Working arrangements

Full-time, 40 hours per week Monday to Friday with occasional weekend work depending on clinic needs On-site role based in Reading
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Application question(s):

Which setting best describes your most recent management role?
Answer options:

Private healthcare clinic NHS or GP practice Dental practice Hospital or outpatient clinic Non-clinical office or business Other What size administrative or operational team have you directly managed?
Answer options:

1-3 staff 4-7 staff 8+ staff I have not managed staff directly Are you comfortable taking overall responsibility for day-to-day clinic operations, staff management and regulatory compliance? This is a full-time, on-site role in Reading with occasional weekend work. Are you able to meet these requirements? The salary range for this role is 45,000-55,000 per year depending on experience. Is this acceptable to you? Briefly describe your experience managing a healthcare or clinical practice, including your involvement with compliance and inspections. What best describes your experience with CQC compliance?
Answer options:

I have acted as the CQC Registered Manager or Competent Person I have had significant responsibility for CQC compliance and inspections I have limited exposure to CQC requirements I have no experience with CQC
Experience:

Healthcare management: 3 years (required)
Work Location: In person