Job Description

Working day (and some evening) shifts with weekends on a rota.

This is an exciting opportunity for someone with experience, attention to detail, strong leadership skills and a genuine passion for the hospitality industry.

Experience within the restaurant and hospitality industry is essential.

Excellent leadership and interpersonal skills .

Strong understanding of restaurant operations, including front-of-house, back-of-house and guest liaison/relationship.

Knowledge of health and safety regulations and food safety standards.

Exceptional customer service skills and a commitment to guest satisfaction

Flexibility to work evenings, weekends, and holidays as needed.

Thorough knowledge of restaurant operations and preparation techniques

Knowledge of beverage operations and wines

Ability to communicate in English, both orally and in writing, with guests and employees.

Ability to handle and resolve guest complaints.

Proficiency in utilizing a computer system to access and input information accurately.

Interpersonal skills to provide overall guest satisfaction.

Duties: To manage the restaurant in the absence of the Restaurant Manager, supervise and manage all aspects of the restaurant, including front-of-house and front desk operations.

Hands on during restaurant service.

Work closely with the manager and evening team.

Train and develop staff members to deliver excellent customer service.

Ensure compliance with health and safety regulations.

Collaborate with the kitchen team to ensure efficient food production and timely delivery.

Handle customer inquiries, complaints, and feedback in a professional manner.

Maintain a clean and organized restaurant environment.

Essential skills & qualifications

Experience in hospitality, level 2 hospitality degree preferred. Strong leadership, communication, and interpersonal skills. Problem-solving and conflict resolution abilities. Knowledge of food safety and health regulations. Bar & Barista skills Excellent communication and interpersonal skills. Ability to lead and motivate a team. Attention to detail.
Typical duties during service

Checking on diners to ensure satisfaction and food quality. Supporting staff with setting tables and serving food and beverages. Improving service profitability.
If you are passionate about providing exceptional service, have a keen eye for detail, and thrive in a hospitality environment, and are seeking development and promotion, we would love to hear from you.

Flexibility, shift work and working on public holidays is a requirement, however as a team member we offer a flexible and a fair rota.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Discounted or free food Free parking On-site parking
Experience:

Supervising: 3 years (required) Restaurant management: 1 year (preferred) Bar management: 1 year (preferred) Hospitality: 3 years (required) Customer service: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Full Valid Driving Licence (required)
Work Location: In person