Job Description

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

Job Summary:

Prepare cargo and shipments to ship out of the UK Fill out paperwork and all other required documents to successfully ship and clear international orders Provide first class customer service and take ownership of customers within your sector Work effectively in a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLA's Engage and develop relationships within the sector promoting full Siderise portfolio of products Meet exceptional standards within the team to optimize sales opportunities and convert to orders
Key Responsibilities:

Preparation and processing of customer quotations and orders for customers outside the UK Fill out paperwork and all other required documents to successfully ship and clear international orders. Keep shipping records up-to-date and accurate Route shipments according to company policies Monitor shipments throughout the entire journey Plan, execute, coordinate, and optimize daily exports Liaise with external hauliers to transport orders with necessary shipping instructions for sea, air and road freight Create and distribute the complete set of shipping documents Monitor timelines throughout the transport planning, loading, and execution process including shipment tracking Perform claim management through the internal Quality Management System Processing orders with a 'right first time' mentality Be the customer's internal advocate; effectively communicate with customers using common language and managing expectations Answering queries from customers Liaising internally with other departments to see queries through, 'start to finish' for customers Ownership of identified customers, including any incoming complaints Checking of technical information and pricing according to data sheets and costing models Maintain records to the highest standard, whilst processing in line with regulatory and company standards Utilise 'Customer First' Values to enhance customer service experience at every opportunity Deal with queries whilst working in a fast-paced environment and working towards departmental KPI's Report customer or system issues to the Regional Accounts Team Leader in a timely manner Work closely and collaborate with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities Point of escalation as customer liaison on behalf of the department/customer Contribute to the continuous business improvement process and to the meeting of business objectives
Job Function Technical Knowledge and Skills?:

Familiar with CRM systems (Essential) Understanding of the Export order process (Desirable) Manufacturing order process (Desirable) Understanding of 2010 IncoTerms (Desirable) Familiarity with the industry (Desirable) Customer focused Process driven Excellent time management skills Ability to assess a situation quickly and respond in the appropriate manner Communicate effectively at all levels - internally and externally with an excellent telephone manner and interpersonal skills Ambitious in seeking training and/or further development High levels of attention to detail and organisation Computer literate (Microsoft Office packages) Experience working on MS Teams Ability to work to deadlines and remain calm under pressure. Demonstrates ability and willingness to learn new skills
Company Values:

Customer First:

Our customers are our ultimate priority - their experience of engaging with Siderise, at any point and with any product or service, should be positive.

Safety Matters:

If our goal is to make the world a safer place, safety should be intrinsic to all we do. It's by doing this we can foster a culture of safety, a culture that's expansive and transferrable, so that people take that with them wherever they go.

Integrity In All We Do:

We don't just manufacture products, we deliver confidence, advising customers on the best solution for their project. The ethos to do the right thing is within all of us, and this should be demonstrated when engaging with customers, work colleagues and suppliers.

Respect For Each Other:

We are a proud team that understands that each and every one of us is working towards a common goal. There is no single person better than anyone else.

Strive For Betterment:

Standing still isn't an option. Our DNA is always to improve, to do better. You're a part of something great. Forward-thinking isn't just for our technical teams, it's for all of us.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Enhanced maternity leave Free parking Health & wellbeing programme On-site parking Sick pay
Experience:

export: 2 years (preferred)
Work Location: In person