Job Description

Job Ref
VTFRAI01059
City:
London
Department
International Freight Forwarding
Status
Full Time
Type
Permanent
The Company


Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.




We are looking for an Export Customer Services Clerk to coordinate ocean export shipments worldwide for our valued clientele. This role involves overseeing the complete logistics process, from arranging global consignments and managing shipping documentation to invoicing and ensuring smooth customs clearance.




The role will be based in our Rainham office (RM13 8EU). You will work three days remotely, with Wednesdays and Fridays in the office. The salary is between 30,000 and 38,000 per annum (DOE).




Benefits


25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year Opportunity for unpaid leave Up to 10 days of international remote working Critical Illness Cover MyStrength Wellbeing App Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition Employee benefits, i.e. free eye test, up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service Tailored development and career opportunities



Key Responsibilities:


1) Raise scheduled bookings, issue booking confirmations, and input files into Yusen's file operating systems for both FCL and LCL.


2) Liaise with transport companies and shipping lines to arrange collections for FCL and LCL.


3) Coordinate prompt and accurate customs clearance.


4) Complete and dispatch house bills and pre-alerts accurately within 5 days of sailing.


5) Ensure precise invoicing at the initial data entry to support accurate financial records.


6) Provide effective customer service both internally and externally, resolving issues early and recognising when to escalate concerns to management.




Key Requirements:


Experience in Ocean Freight Forwarding Good administrative skills Excellent customer service skills Proactive and adaptable approach Strong stakeholder management skills Ability to prioritise tasks and work under pressure Attention to detail Excellent communication skills, both written and verbal Good numeracy and literacy skills Basic IT skills, including Microsoft Office and in-house systems.



We thank all applicants for their interest, however, only those under consideration will be contacted.




Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.