Job Description

Evans Vanodine has a new opportunity for an experienced Export Customer Service & Logistics Administrator. This role is pivotal in ensuring our international customers receive outstanding service, timely communication, and accurate documentation. Working within a supportive & collaborative team, you will be a key contact for export clients, liaising with internal departments and external partners to ensure smooth order processing and delivery.

Evans Vanodine is an expert in the manufacture of hygiene chemicals, devoted to quality and innovation, exporting to over 80 countries worldwide. We are a family business with family values which have guided us for over 100 years. Our greatest strength and asset is our people, and as part of #TeamEvans you'll be joining a friendly, collaborative workplace with opportunities to develop and grow.

Main Duties and Responsibilities

Manage customer enquiries and orders from international markets via phone, email, and CRM systems. Coordinate with key internal teams to ensure timely dispatch and invoicing. Prepare and verify export documentation including commercial invoices, packing lists, and shipping instructions. Resolve customer issues efficiently and professionally, ensuring high satisfaction levels. Maintain accurate records of customer interactions and transactions. Monitor shipments and proactively communicate updates to customers. Ensure compliance with international trade regulations and company policies. Support continuous improvement initiatives within the customer service team.

Experience & Qualifications

Essential:

Previous experience in a customer service role, preferably within export or international trade. Strong communication skills, both written and verbal. Excellent attention to detail and organisational skills. Proficiency in Microsoft Office (especially Excel) and CRM systems. Familiarity with Incoterms and customs procedures. Knowledge of export documentation, including DGN, and shipping processes. Ability to work independently and as part of a team.
Desirable:

Additional language skills (e.g. French, Spanish, Arabic). Experience in manufacturing, logistics, or supply chain sectors.

What we offer

As part of the Evans family, you can expect a competitive salary and the opportunity to embark on a fulfilling career. In addition, we offer a comprehensive benefits package including:

Great work life-balance thanks to our early Friday finish, and home working on Fridays 23 days holiday + bank holidays Attendance voucher scheme - up to 375 per year in Love2Shop vouchers to reward attendance (applicable after 12 months' service) Employee assistance programme - access professional support for personal and work-related challenges Company pension - including employer contributions up to 4.5% On-site canteen - a variety of hot and cold meals available daily Free parking
Evans Vanodine is conveniently located just off Junction 29 of the M6, making it ideal for those commuting from Preston, Chorley, Blackburn etc.

Hours of work

Monday - Thursday: 8:30am - 4:45pm

Friday: 8:30am - 1:45pm

Some flexibility on start and finish times may be possible.

Total: 36.25 hours per week

Job Types: Full-time, Permanent

Pay: 30,000.00-34,000.00 per year

Benefits:

Bereavement leave Canteen Company pension Cycle to work scheme Free parking Life insurance On-site parking Sick pay Transport links Work from home
Application question(s):

Please include a covering letter explaining why you feel you are the ideal candidate for this role. Applications without a covering letter will not be considered. How many years' experience do you have in an Export Logistics role?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Preston PR5 8AH