Job Description

Working Hours

: Monday-Friday (40 hours per week)

Job Purpose statement

: To increase export sales revenue and profitability by providing excellent customer service and sales functions as well as providing general administration support to the Export Manager and Export Team.

Key Responsibilities:

Processing sales enquiries and sales orders

Handling inbound sales enquiries on the telephone, via e-mail and online platforms for both existing customers and prospects

Processing web orders from Acorn Express

Sourcing items from suppliers when required

Maintaining high standards of administration and customer service to achieve maximum profitability & service level

Progressing customer orders to ensure prompt delivery and sending outstanding order updates to customers

Developing your understanding of customers' needs to work with the Export Sales Manager to maximise every opportunity

Relaying customer issues/pricing information and feedback to the Export Sales Manager

To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues

To abide by the company's confidentiality agreement when carrying out all tasks as part of this role

Key relationships:

Working closely with the Export Sales Manager, Export Sales Team, Warehouse Team and Export customers.

Essential Skills/Competencies/Experience/Qualifications Required:

Enthusiastic and self-motivated

Excellent communication skills, telephone manner as well as good interpersonal skills

Ability to work as a member of a team and liaise closely with internal colleagues and external contacts

Good commercial awareness i.e. sales procedures, net & gross profit as well as purchasing costs

Exceptional organisational and prioritising skills

Good working knowledge of Microsoft Excel, Outlook & Word

Willingness to learn

Good negotiating experience

Ability to work closely with key assigned customers to grow their account

Ability to handle confidential information in the appropriate manner

Strong sales and negotiation techniques

Desired skills:

Previous sales experience

Knowledge of export procedures & documentation

Second language

Job Types: Full-time, Permanent

Pay: From 26,500.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Private medical insurance
Experience:

Sales administration: 1 year (preferred)
Work Location: In person