Job Description

Operations Manager - Extra Care Housing Location: Home based, with regular travel across London, Essex, Cambridgeshire, Sussex and Brighton Salary: Up to 63,989 per annum Contract: 37.5 hours per week, permanent

At Anchor, we're passionate about creating safe, high-quality homes where older people can thrive. As England's largest not-for-profit provider of specialist housing and care, we're proud to make a real difference to thousands of residents every day.


We're looking for a dynamic, people-focused Operations Manager to lead our Extra Care Housing services across London and the South East. You'll bring strong leadership, empathy, and resilience to a role that's as rewarding as it is challenging.

About the Role

Reporting to the Director of Extra Care Housing, you'll oversee performance, compliance, and service delivery across a diverse portfolio of schemes. This is a fast-paced leadership role where no two days are the same. You'll lead a multi-site team, balancing competing priorities and ensuring consistently high standards across housing, safety, and resident experience. Key Responsibilities: Lead regional housing operations in line with legal, regulatory, and policy standards. Inspire and develop a motivated, high-performing team through periods of change. Champion resident wellbeing, resolving complex issues with care and professionalism. Manage multiple priorities with confidence and calm. Oversee performance across occupancy, arrears, compliance, satisfaction, and budgets. Collaborate with maintenance, safety, and safeguarding teams to ensure safe environments. Build positive relationships with local authorities, commissioners, and external partners.

About You

You're an experienced operational leader who thrives on variety and purpose. You're skilled at juggling priorities, leading dispersed teams, and staying calm under pressure. You understand that what matters most is the difference you make -- for residents and the people you lead.

What You'll Bring:

Experience managing complex housing or care operations, ideally for older people. Strong knowledge of tenancy management, arrears, ASB, safeguarding, and compliance. Financial acumen and experience managing substantial budgets. Excellent communication and decision-making skills. Confidence working with local authorities and commissioners. Educated to degree level or equivalent, or QBE with significant relevant experience. A full UK driving licence and willingness to travel regularly across your region.

Please note: This advert may close early if we receive sufficient applications.

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Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.


We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.


Our Anchor values of being

Accountable, Respectful, Courageous

and

Honest

apply to us all, whether you manage colleagues as part of your role or not.


Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts Mental health support Flexible working options Access to online GP appointments

Finance

Pension plan - contribute between 4% and 8% and we'll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.


We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.


We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.