Job Description

Job Role

You will be responsible, for providing a responsive and pro-active Housing Management service to residents in an Extra Care Housing Scheme, enabling them to live as independently as possible.

Key Duties

Operate an effective and efficient service in accordance with Soha's policies, procedures and service standards with specific attention to Safeguarding duties Work within a team to ensure schemes are monitored and comply with health and safety regulations, visiting schemes as part of a rota and covering sheltered and extra care schemes during times of annual leave and sickness Organise viewings and signups for new tenants and promote vacancies at the scheme locally Welcome and support new residents as appropriate Promote the health and wellbeing of tenants through community engagement and resident involvement, particularly by organising activities and events Notify the Independent Living Manager or Head of Housing of any interruption in the service or risk to residents at the earliest opportunity and co-ordinate any necessary actions Deal with complaints promptly and seek solutions to issues as appropriate Contribute to the achievement of key targets, working toward continuous service improvements Any other duties that may be reasonably required

What you will need;

Excellent communication and interpersonal skills Experience of working within a caring role, ideally with older people Experience of negotiating and working with external agencies Excellent organisational, administrative and IT skills Experience of dealing with challenging customers Ability to write reports and maintain records appropriately Current First Aid certificate or willingness to undertake training Full driving licence and access to suitable vehicle Flexibility to work occasional evenings and/or weekends

It would also be nice to have;

A qualification or professional accreditation in housing or care services Knowledge or understanding of dementia * Knowledge or awareness of advocacy