Job Description

Thought Machine\'s mission is bold - to properly and permanently rid the world\'s banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We\'re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We\'ve been named AltFi\'s B2B Fintech of the Year, placed in the FinTech50, and named one of Europe\'s fastest-growing companies by the Financial Times in 2023.
As we advance in our global expansion, we are looking for an experienced Facilities Manager to join our Facilities team. In this role, you will drive the day-to-day operations of the Thought Machine London headquarters (HQ). Your primary focus will be on establishing a world-class office experience by devising and implementing a strategy. You will manage the London Facilities team and work with the regional leads to embed best-in-class practices across all our offices. As an an organised individual with an"all hands on deck" approach, you will be at the heart of nurturing our culture.

Duties

• Lead and manage the London Facilities team, including baristas, facilities assistants, and third-party providers.
• Establish standards, objectives, and targets to ensure team develop and deliver an exceptional company space
• Enhance employee, client, visitor, and subtenant experiences by improving shared spaces, meeting rooms, and booking processes
• Oversee daily operations through daily walkthroughs of all floors and resolve snagging requests promptly
• Enhance process and tools for business requests
• Collaborate with departments and stakeholders, including CEO, CFO and CPO
• Manage office porteage, including furniture logistics
• Coordinate team building relocations
• Lead / support cross-functional events and initiatives
• Manage facilities internal brand and communication, acting as a role model for Thought Machine
• Foster relationships with landlord, building management and subcontractors
• Manage HQ office financials, including spending, cost allocation, and budget reviews, while ensuring adherence to financial and procurement processes
• Collaborate with Security, Finance, Risk & Compliance, People, IT and Operations to uphold business continuity plans, security, and health and safety standards.

Requirements

Essential

• Extensive office management and facilities experience
• Managerial experience of a 10+ facilities team
• Outstanding organisational and time management skills
• Strong financial acumen and proven ability to manage budgets
• Highly developed written and verbal communication abilities
• Highly proficient in understanding, interpreting and presenting data, using tools such as spreadsheets, presentations and other mediums
• Proven ability in strategic stakeholder management and delivering impactful presentations to all levels of seniority
• Substantial experience in project or programme management
• Able to work in a fast-paced environment, where processes and the working environment change frequently
• Located in London, full-time attendance in the office is required
• Some international travel may be required

Desirable

• Speaks Spanish
• Experience of Google suite, Attasian products (JIRA and Confluence), Slack

Benefits

• Highly competitive salary
• Pension plan (match up to 7%)
• Life insurance - three times annual salary
• Competitive maternity (6 months fully paid) and paternity leave (4 week fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Private health insurance with Bupa for you and your family
• Health cash plan (including dental and optical)
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop up

Thought Machine are committed to making a measurable positive impact on people\'s everyday lives. We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth. We welcome people of all ages, backgrounds and value people who take a journey unique to them. We provide everyone with equal access to professional development. You are encouraged to apply even if your experience doesn\'t precisely match the job description.

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