Job Description

Key Responsibilities

The post-holder is responsible for the following key deliverables and accountabilities:

Assisting with the management of compliance systems and paperwork - maintain compliance testing and maintenance databases and filing systems. Liaising with key colleagues, commission routine cyclical inspections

Monitoring key estate processes issue log, compliance tracker, machine and vehicle maintenance

Setting up new suppliers and procuring goods and services ensuring value for money and undertaking necessary due diligence

Managing various departmental emails and managing diaries

Assisting out of hours call out support on a rota basis

Raising purchase orders

Supporting the facilities administration team, including apprentices and volunteers

Update and digitalise departmental forms for facilities

Assistance coordinating contractors, tenants and internal departments with regular planned and any unplanned maintenance

Liaising with tenants ensuring they receive excellent customer service - including regular communications, co-ordinating maintenance and compliance testing

Generate and create regular reports against agreed KPI's

Maintain an electronic and paper filing system

Organising and scheduling meetings

Developing and maintain service help desk for the estate

Assist colleagues whenever necessary

General clerical tasks

Person Specification

Essential:

Minimum of 5 GCSEs at grade C or above (or equivalent) including Maths and English

NVQ Level 3 Business Admin

Minimum 3 years admin experience

Experience of working as part of a team

Experience of maintaining compliance systems and maintenance databases

Excellent communication skills

Good organisation skills

Ability to follow procedures / instruction accurately

Excellent customer relations skills

Excellent attention to detail

IT skills - Microsoft packages, especially Excel and Outlook, experience of using property management systems

The ability to build and maintain strong relationships internally and externally

Be professional and hard working with an enthusiastic approach to learning

Maintain confidentiality and demonstrate professional integrity at all times

Be a positive team player

Highly motivated and flexible

Desirable:

NVQ Level 4 Business Admin

Previous experience in a property administration role within a varied estate with visitor attractions

Interest in the Arts and Heritage sector

Contractor management experience, raising purchase orders, due diligence checks

Understanding of property-based compliance standards

Reporting against KPI's

Asbestos Management - updating asbestos register

Basic construction knowledge

Volunteer and apprentice management.

Experience of working with tenants

Ability to read and understand floorplans and specifications

The Auckland Project focus

The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.

Our visitor destination and community development programme broadly fits into three areas:

The

social environment

: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive The

natural environment

: we protect, sustain and enhance the world around us The

built environment:

we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care.
By working with us, you are helping to ensure the town's future is as magnificent and vibrant as its past.

How to Apply

Apply for this role by downloading and completing an application form from https://aucklandproject.org/support-us/jobs/ and emailing this to recruitment@aucklandproject.org

Closing date:

3rd October 2025 at 12 noon

We are unable to accept CVs as application. We only accept a completed application form which can be found at https://aucklandproject.org/support-us/jobs/

If we receive a high volume of applications, we reserve the right to close the application process early.

Job Types: Full-time, Permanent

Pay: 14,722.00-23,809.00 per year

Benefits:

On-site parking
Ability to commute/relocate:

Bishop Auckland DL14 7JF: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

Administration: 3 years (required)
Work Location: In person