Job Description

Job Introduction

Here at BPP Education Group, we have a dedicated Facilities & Customer Services team who work tirelessly to ensure the smooth day-to-day operation of every BPP Centre. Whilst their key function is to safeguard all premises, they also strive to deliver a first-class customer service to our clients, students and colleagues alike.



As BPP continues to grow, we have a fantastic opportunity for a diligent, personable and detail-orientated individual to join the team as a Facilities and Services Officer on a 12-month Fixed Term Contract. This is a multifaceted role, incorporating facilities and customer service responsibilities alongside Health & Safety, IT and general day-to-day duties


What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

Brilliantly, you can study any of BPP's courses for free - be it a professional qualification or full degree.


We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you'll be doing

In this role you will be fully centre based working Monday-Friday, however some occasional cover may be required during evenings and weekends.


This role is key in ensuring the safety of the building, but also ensuring all students, clients and staff are supported on a daily basis.


As such, you will be responsible for:

Opening/closing the building and maintaining security levels Acting as the first point of contact for facilities/building issues (building management, landlord and contractors) Managing the facilities online portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress) Liaising with internal departments in support of administrative tasks Acting as Health & Safety contact, First Aider and Fire/Chief Fire Marshal (full training will be provided) Overseeing annual external H&S audits and carrying out general H&S and fire safety tasks With support from the IT department, providing a first line response to classroom IT queries and troubleshooting IT issues Scheduling and facilitating computer-based assessments Covering reception as and when required and distributing internal and external post Providing support and managing refreshments for internal and external BPP events

What we're looking for

To be successful in this role you will need to have a proven track record in the following areas:

Outstanding communication and interpersonal skills Ability to work well both independently and as part of a team Ability to take ownership of issues and associated responsibility for completing a task Well organised with attention to detail and self-disciplined Ability to prioritise workload and remain calm under pressure You must be proactive, highly motivated and adaptable to change Ability to build and maintain strong stakeholder relationships Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint Prior experience of providing assistance within a facilities, property or retail environment would be beneficial Knowledge in Health & Safety with a qualification would be advantageous but not essential

How will this process work?

The interview process for this position will consist of the following stages:

A written task and a data accuracy task Competency style interview with two team members - 60 minutes

Please note

that the successful candidate will be required to undergo a DBS Check

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices