Job Description

Job Introduction

Here at BPP Education Group, we have a dedicated Facilities & Customer Services team who work tirelessly to ensure the smooth day-to-day operation of every BPP Centre. Whilst their key function is to safeguard all premises, they also strive to deliver a first-class customer service to our clients, students and colleagues alike.



As BPP continues to grow, we have a fantastic opportunity for an experienced, diligent and personable individual to join the team as a Facilities and Services Team Leader. This is a multifaceted role, incorporating facilities and customer service responsibilities alongside Health & Safety, IT and general day-to-day duties



Reporting to the Facilities and Services Manager, the postholder will lead and develop their team to achieve individual and team goals. A key priority is maintaining an excellent student experience at all centres, adapting services to meet evolving needs. Responsibilities span customer service, building and service operations, health & safety, business continuity, environmental impact, staff management, financial oversight, and stakeholder engagement.

What you'll be doing:

Oversee day-to-day operations of the allocated site, ensuring high standards are met. Manage reception and ensure classrooms are fully operational, clean, and correctly configured. Conduct daily room checks and address any equipment or furniture issues. Ensure health, safety, and security for all staff, students, and visitors. Lead and develop direct reports, including recruitment, training, performance reviews, and absence management. Monitor and respond to customer service feedback in collaboration with Marketing. Liaise with landlords and managing agents to ensure lease compliance. Provide first-line IT support and manage classroom AV equipment and licences. Maintain the Facilities Maintenance portal and ensure timely resolution of tasks. Coordinate cleaning, catering, safeguarding, and business continuity plans. Ensure all individuals on site wear appropriate identification (lanyards). Support Computer-Based Assessments (CBAs), including invigilation.

What we're looking for:

Minimum 1-2 years' experience in Property, Facilities Management, and Services Proven experience in staff management, with the ability to lead, motivate, and develop teams. Self-motivated and results-driven, with a track record of delivering projects on time and within budget. Strong planning and organisational skills, with the ability to work proactively and independently. Demonstrated ability to exceed customer expectations and drive service excellence.


What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:



Brilliantly, you can study any of BPP's courses for free - be it a professional qualification or full degree.


With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.


We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.


Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

Please note

that the successful candidate will be required to undergo certain checks such as a BDS

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices