Job Description

Job Title: Facilities Assistant
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week
Salary: 24,600 and up to 20% bonus and benefits
Location: 5 days a week in the Blackpool office (FY4 2FB)
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Facilities Assistant, ready to make an impact, we've got a space with your name on it!
The purpose of the Facilities Assistant role is to assist the wider Facilities Team by managing front of house duties, such as reception duties, pass management, post duties, facilitating travel and accommodation bookings as well as other areas that fall under the Facilities Department and their site management obligations. The job holder will be required to comply with the FCA individual conduct rules and meet the Company's fit and proper standards, which are assessed on a regular basis.
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
Your Impact: Building a greener tomorrow
As a Facilities Assistant at Tandem your focus will be on:

• Manage workflow on 'Fresh' ticket system to ensure tickets are completed within a reasonable timeframe.
• Meet and greet visitors at all levels of seniority, maintaining security by following procedures, monitoring logbooks and issuing visitors' passes
• Arrange catering for any training or statutory meetings taking place as directed.
• Sort incoming and outgoing post.
• Liaising with customers, suppliers, and colleagues for any facility requirements.
• Liaise with appointed persons and manage office supplies, such as conducting stock checks, ordering supplies, including stationery, tea, coffee, and cleaning stock.
• Liaising with appointed persons and the Facilities Manager for authorisation and organisation of maintenance requests required across all sites.
• Liaise with the Finance Team for the processing of purchase order & invoices, utilising the software 'Precoro'
• Liaise with appointed persons & facilitate H&S requirements across the business, including quarterly office safety checklists and the subsequent remedial actions.
• Organise and facilitate seasonal/charitable office events.
• Co-Ordinate the collection of ESG data/Infographic data.
• Support the Facilities department on projects such as relocation/renovation
• Ensure First Aid & Fire Marshalls training and certificates are up to date.
• Provide the highest level of administration.
• Keep up to date regarding information on office equipment, procedures, and processes.
• Liaise with visitors, external suppliers, and customers as directed by the Facilities Manager.
• Report directly to the Facilities Manager.
• Liaise with colleagues in other departments as necessary and for the benefit of all colleagues concerned with the Facilities Department.
• Ensure adherence to the FCA Individual Conduct Rules;
• You must observe proper standards of market conduct.
• Ensure all statutory training requirements are met.
• Willingness to engage in training required as necessary for the position
• Undertake any other reasonable duties within the team as required.

We'd love to hear from you if you have:

• Exceptional written and oral communication skills
• Proficient with Microsoft Outlook and other Microsoft Programmes/Packages
• Excellent communicator, with the ability to organise and prioritise workflows.
• Self-Motivated and able to be flexible, regarding working practices, workload and working hours.
• Honest and reliable
• Excellent attention to detail
• Commitment to delivering high quality administrative service to support the work of the team.
• Proficient in scheduling and managing a variety of tasks with competing deadlines.
• Experience implementing Health & Safety.

It would be great, but not essential if you have:

• IOSH Level 2 or 3 (Accreditation) is desirable

Rewards that reflect your value, what's in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:

• Volunteer 2 days a year for charity

receive an early Friday finish * Raise 200 per annum for charity
Tandem provide PR and marketing support * Have renewable energy at home
receive an additional 1 day annual leave * Drive an electric car
receive 500 towards a home charger
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Skills Required