Job Description

Facilities Assistant

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business. And we're all about helping them to shine.

How will you be the change?

===============================

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way


And as a Facilities Assistant with Bellrock, you'll do it by


Purpose - To support the Facilities Manager (FM) in the compliant, timely and effective delivery of FM services.

Ensure that Bellrock meet PFI contractual obligations and the timely delivery of the contract deliverables. Leading the administration and caretakers in the management of the helpdesk (Concerto). Be the first point of escalation for the client, building users and suppliers as required. Ensure that reactive tasks logged by building users are attended to and rectified in a timely manner and within the relevant priority category. Delegate caretaker resources to attending to faults and issues logged by building users. Liaising with sub-contractors/suppliers to arrange attendances for Planned Preventative Maintenance attendances as well as for reactive and quoted works, and ensuring they are completed ahead of set due dates and that sub-contractors/suppliers' complete tasks and upload certification on Concerto. Coordinating with the FM and/or Head Caretaker in resolving issues quickly by taking ownership of jobs where an issue or fault has led to a potential unavailability/service failure event until satisfactory completion and keeping stakeholders informed until the matter is satisfactorily resolved. Assisting the FM in arranging attendances for Quoted works ensuring the relevant resources are available and works are not disruptive to building operations. Producing data and analysis of helpdesk statistics, sub-contractor/supplier performance and compliance as required. Assist the FM in gathering and compiling all necessary data and information from all service streams that is required for monthly FM Operations monthly reporting. Ensure that all Variation, Lifecycle and Additional non-contract works are billed on completion and in a timely manner as well as maintaining the respective trackers. Coordinate the activities of all Bellrock services to ensure that the necessary data management information to effectively monitor the contract, can be produced. Monitor and liaise with sub-contractors/suppliers to ensure effective day to day service delivery and work closely with the FM to identify any performance issues. Maintain the helpdesk PPM schedule to ensure it is up to date and liaise with Planned services for any amendments or changes approved by the FM. Support the FM in promoting a culture of compliance and escalate any issues or areas of concern. Manage and operate Concerto and Lens on the behalf of Exempt Suppliers ensuring all information is accurate and monitored. Assist the FM in the financial management of operations by ensuring the documentation of spend and that budgetary parameters are being met. Place and manage orders to suppliers utilising Bellrock platforms and ensuring that best value is obtained. Ensure accurate financial reconciliation and reporting of Bellrock Catering Services Promote the Bellrock values within the business and all operations. Supporting the FM in maintaining positive and collaborative relationships with the representatives of Bolton Metropolitan Council, ProjectCo, and all other contract stakeholders. Assume leadership of contractual administrative function in the absence of the Facilities Manager Embrace learning and personal development opportunities. Any other reasonable duties that may be requested.

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as a Facilities Assistant, you'll need


Customer Service Day to day Facilities Management operations and service delivery Bespoke CAFM based systems and processes Leading an administrative function. Prioritising and delegation of tasks Understanding how to deliver contracted services Contractor/Supplier management Data analysis and reporting

Attention to detail and information gathering



Customer Service Day to day Facilities Management operations and service delivery Bespoke CAFM based systems and processes Leading an administrative function. Prioritising and delegation of tasks Understanding how to deliver contracted services Contractor/Supplier management Data analysis and reporting

Attention to detail and information gathering

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Castle Hill Centre, Bolton, BL2 2JT Monday to Friday 09:00-17:00

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:


25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)


Salary exchange pension scheme


Life cover


Paid sick leave


Health Assured employee assistance and wellness program


Enhanced maternity, paternity and adoption leave


Salary sacrifice schemes: Cycle to work

Private medical insurance( not included with all roles) DELETE IF NOT REQUIRED

Holiday purchase scheme of additional 5 days per year


Offers and discount scheme designed to save money on everyday shopping and essentials


Healthcare Cashplan


MotorSave Scheme


Refer a friend


Liftshare


Virtual GP

Free on-site parking. ( Not applicable to all sites)DELETE IF NOT REQUIRED

Helping you to shine

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.


So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.



[OUTRO]

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with [BELLROCK], we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.


Apply today.