Job Description

ISS
Facilities Assistant
Contract: Government
Location: Bodmin, PL31 1EB
Hours of work: 40
Contract Type: Permanent
We are seeking a customer-focused Facilities Assistant to join our Facilities Management team.
This role will work closely with the Assistant Facilities Manager and contribute to the smooth running of all aspects of facilities services.
You will play a vital part in ensuring that our customers and stakeholders receive high-quality service every day.

As a key member of the team, you will be responsible for delivering front-of-house services, supporting operational tasks, and maintaining compliance with health and safety standards.
Your ability to provide a professional and welcoming environment will be essential in creating a positive experience for staff and visitors alike.
Key Responsibilities

• Opening the office and ensuring readiness for the day.
• Managing reception duties, including welcoming visitors and supporting them appropriately.
• Handling parcels, letters, and deliveries, ensuring timely collection.
• Performing alarm testing and communicating planned tests to visitors.
• Updating CAFM systems and job records accurately.
• Chasing subcontractors and overseeing reactive and planned maintenance visits.
• Delivering support services such as porterage, meeting room management, and managing the FM mailbox.
• Conducting health and safety and environmental inductions for new starters, visitors, and subcontractors.

Professional and Personal Competencies/Qualifications

• Strong administrative skills with attention to detail.
• Excellent customer service and communication abilities.
• Knowledge of Facilities Management is desirable.
• A team player with a customer-focused approach.
• Professional, presentable, and able to follow security and uniform standards.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required