Job Description

Full-time Facilities & Operational Assistant

Are you a versatile, hands-on individual who enjoys a dynamic working environment? Audley End Miniature Railway is looking for a dedicated Facilities & Operational Assistant who can seamlessly transition between operational roles when our doors are open to the public. If you have a passion for customer service, a strong work ethic, and enjoy working outdoors in a heritage setting, we'd love to hear from you!

About Us

AEMR has been delighting families for over 60 years with its charming miniature railway, attracting up to 150,000 visitors a year. In recent years, we have expanded our attractions to include the magical Fairy & Elf Walk and a calendar full of themed events. As part of our Steam Team, you will play a crucial role in ensuring every visitor enjoys a safe, clean, and unforgettable experience.

Roles & Responsibilities

General Site & Facilities Maintenance:

Assist with minor repairs, painting, and basic carpentry and metalwork. Perform routine checks on site infrastructure, including fences, pathways, and signage, ensuring everything is well-maintained and safe for visitors. Support the engineering team with basic mechanical and electrical tasks when required. Work closely with the Site & Facilities Manager on various maintenance projects, ensuring efficient completion of assigned tasks. Carry out seasonal tasks such as leaf clearance, gritting in winter months, and watering plants in warmer weather. Support groundskeeping tasks, including lawn mowing, hedge trimming, and general upkeep of the railway surroundings. Ensure tools and maintenance equipment are stored correctly and report any defects or supply shortages.

Clean Team Role - Maintaining High Hygiene Standards:

Regularly clean and sanitise public areas, including seating, offices, and toilets. Maintain cleanliness of signage, displays, and high-traffic areas. Empty rubbish bins and manage waste disposal Conduct deep cleaning tasks as required. Perform regular litter picks to maintain a clean, welcoming environment. Manage cleaning equipment and supplies, ensuring adequate stock levels.

Station Master Role - Station Operations & Management:

Oversee day-to-day station operations, ensuring trains run on schedule. Maintain station cleanliness, signage, and facilities. Enforce safety procedures for boarding, disembarking, and crowd control. Deliver exceptional customer service, answering visitor queries and resolving issues. Supervise ticketing, ensuring smooth processing and accurate fare collection.

What We're Looking For:

A proactive and adaptable individual who enjoys working in a varied role. Strong communication and customer service skills. Attention to detail, especially regarding safety and cleanliness standards. Ability to work outdoors in all weather conditions. A team player with a can-do attitude and willingness to learn. Experience in cleaning, site maintenance, or railway operations is a plus (but not essential - full training provided!).

What We Offer:

A unique and exciting working environment within a family attraction. Full training in all operational areas. Optional overtime opportunities. The chance to be part of a passionate team dedicated to creating magical experiences for visitors.
If you are enthusiastic, reliable, and ready to be part of something special, we'd love to hear from you!

How to Apply:

Please send your CV and a short cover letter explaining why you'd be a great fit for the role. Applications will be reviewed on a rolling basis, so don't delay - apply today!

Job Types: Full-time, Permanent

Pay: 25,397.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 30/06/2025