Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facilities Coordinator



What this job involves



As part of our FM team reporting into the Facilities Manager, we are looking to recruit a facilities co-ordinator whose focus will be on delivering exceptional workplace experience through face-to-face engagement, proactive communication, and exceptional customer service.

What your day will look like:

In this role you will be the first line 'go-to-person' for all facilities related matters and an integral part of the Workplace team. Your key responsibilities will be :



The first point of contact for all client enquiries and facilities issues, tactfully and confidently setting expectations.

Work in partnership with Facilities Floor Ambassadors to deliver an exceptional client experience.

Ensure issues highlighted through routine site inspections or customer complaints are logged on the CAFM system and resolved in a timely manner.

Conduct daily site walks to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately by raising facilities tickets.

Be proactive in finding opportunities for improvement within the workspace.

Ensure JLL CAFM system is checked daily and ensure all issues are completed within the defined Service Level Agreements (SLAs).

Liaise and work collaboratively with colleagues (FM, Engineering, Cleaning & Front of House) and other vendors to support the functionality of the workspace.

Monitor, rectify and report Health & Safety near hits and incidents.

Co-ordinate vendors, ensuring all JLL H&S guidelines and processes are adhered to.

Ensure prompt and accurate processing of purchase orders and invoice submissions on both JLL and Client financial management platforms.



Required Qualifications, Skills, and Experience

Strong and excellent communication skills, both verbal and written.

Solid stakeholder management and organisation skills.

Experience facilities/property management, or a related field required.

Professional efficiency with Microsoft Office and CAFM Systems.

Sound knowledge of Health and Safety requirements within FM.

Experience in managing vendors.

IOSH or IWFM qualifications desirable.



This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.



If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!



#LI-JA1

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.