Job Description

Facilities Coordinator - Safety Compliance

Job ID

224419

Posted

17-Jul-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Manchester - England - United Kingdom of Great Britain and Northern Ireland

Facilities Coordinator - Safety Compliance

Role Purpose

To be part of the operational team working in an energetic and busy shopping centre environment. Providing professional support to the management team. Provide customer service on facilities and operational management issues raised. Troubleshoot problems and advise on the appropriate action.

Role Specific Particulars

Manchester Arndale Shopping Centre and New Cathedral Street cover 2m sq ft of retail space located in Manchester city centre. The successful candidate will be part of a Centre team of 16 and will be an essential in supporting the property team, colleagues, clients and occupiers.

Key Responsibilities

To monitor all activities relating to the site(s), reporting and taking action as appropriate. To comply with Health and Safety on site, maintaining records, using the Vantify Risk Manager compliance system and Vantify CAFM system, including involvement with service partners and contractor management as appropriate.
To support reporting of meter readings within all required buildings using Vantify Risk Manager.
To support accident/incident, reporting process and analysis using Meridian
To respond to requests for operational and facility assistance in person, via telephone and electronically and attend necessary meetings
To research questions and solutions using available information resources, advising team members of the appropriate actions.
To identify and escalate situations requiring urgent attention.
Route issues and requests to the correct resource, track progress and document resolutions
To liaise with tenants and deal with any operational queries they might have.
To work in conjunction with the operations manager/head of operations supporting and undertaking the required inspection regime of building and tenant inspections.
To support work programmes on site in conjunction with the operations manager/building manager/head of operations, acting as the liaison point for all parties involved.
Prepare activity reports and provide statistical data to the operations manager/head of operations to inform operational strategy. Any other duties as directed by your Line Manager.

Person Specification/RequirementsUnderstand how the industry and stakeholders function, and the range of services available to clients. Constantly updating knowledge of legislation relating to property management.
Develop an understanding of how to build and maintain client, supplier and customer relationships.
Understanding of key issues to be noted on property inspections.
Understand and use industry/specific IT applications.
Understand the principles of service charges.
Understand the principles of contract law.
Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge. Know and be able to apply legislation and policies relating to Health and Safety. Know and be able to apply legislation and policies relating to Environmental protection. Understand insurance relating to buildings and the FSA regulations. Understand and apply all procedures relating to work activities. Contributes to team business plan/strategy. Able to plan and manage own workload. Able to work as part of a team, supporting colleagues. Able to use IT software such as Word, Excel, and databases. Oriented towards providing excellence in customer services. Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills. Willing to learn and expand the processes of the helpdesk function as the role progresses. * Be able to communicate effectively verbally and in writing.