Job Description

Why Join Us:
Arcus are recruiting for a Hard Services Coordinator to support the delivery of a comprehensive onsite FM service. You'll help ensure the services delivered meet the needs of the client's SLAs, are legislative compliant and the environment is in a fit condition to work in, while acting as the main point of contact in the absence of the Regional Manager About the Job:
The Hard Services Coordinator will liaise with Helpdesk and Compliance teams to plan contractor attendance for PPM works, collate RAMS and Insurance documents, and arrange contractor attendance for remedial repairs/liaise with the client for access/request RAMS. Other responsibilities include;

• Induction of contractors to site and completion of Permit To Work Documentation
• Collate and Review compliance documentation and send to compliance team for processing
• Support Helpdesk team in assigning planned and reactive works to site engineers
• Schedule planned maintenance with client/tenant to minimise disruption
• Review outstanding WO volume and manage outstanding tasks
• Influence and work with client representatives to develop a culture of improvement and build effective relationships
• Liaise with Arcus Management for convenient dates for access of other planned works
• Support Arcus Management team with Quotes Process
• Review quotes with the central teams to ensure accurate detail prior to submission
• Build and maintain effective relationships with client, supplier, and internal teams
• Review of Site Risk Assessments and SOPs communicating any required amendments to HSQE Teams
• General office work & filing of documents
• Monitor output of Arcus engineers and flag any concerns to Arcus Management
• Ordering of tools, materials, uniform and stationary as required and when requested by Arcus Management

To be successful you will have::
The successful candidate will have previous experience in a helpdesk, customer service, or facilities coordination role, and possess strong organisational skills with the ability to manage multiple tasks and prioritise effectively. Other requirements include;

• Excellent communication skills, both written and verbal. Co-ordinating works via the telephone will be a large part of this role.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with facilities management software (desirable).
• A customer-focused mindset with a proactive approach to problem-solving.
• Ability to work independently and as part of a dynamic team.

Benefits of Working at Arcus:

• Salary: 28,000 - 33,000
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Salary Sacrifice Electronic Vehicle Scheme

How to apply?
If you have mobilisation experience and you're looking to be a part of a growing company! Submit your application today by clicking on the 'APPLY' button.