Job Description

Overview

Milton Keynes Dons Community Trust are recruiting customer services/ Facilities Duty officer to join our team supporting the supervision and management of the Woughton on the Green Sports Pavilion and Tattenhoe Sports Pavilion.

As a Facilities Duty Officer for The Community Trust, you will be responsible for the Cafe services, customer liaison, equipment management, opening and closing of facilities, testing and reporting to meet regulatory requirements, as well as tasks to support maintenance and housekeeping of facilities.

The role will require working across all facilities to meet the business needs.

Find out more at:

www.mkdonsset.com

www.stadiummk.com/careers

Role Competencies:

Opening / closing of the centres for activity on site - ensuring the opening and closing checklist is completed in full. Ensure booked facilities are accessible to centre users by opening up relevant parts of facility ready for bookings Carry out checks for daily, weekly, monthly and yearly cleaning, catering and maintenance checks. Check that building facilities are in working condition - heating, toilets and showers etc. Cafe Duties (Training Provided). Customer Service - Providing information and taking enquiries for facilities bookings for the respective sites. Monitor use of facility by users to ensure equipment is used appropriately and put away after use so ready for next user, and that internal rooms are swept and left in a tidy condition after use. Report and log any issues with how users use or leave the facility Collect any rubbish left by users and put into bins Report and log any issues / damage with the buildings to the Facilities Operations Lead Report stock levels for replenishable items Impact and Influence: Ensure that the leisure facilities are maintained and appropriate for purpose including reporting and managing health and safety issues on sites. Replenish toilet roll/paper towels and soap dispensers. To deal with Hirers immediate issues and concerns (Customer service) Monitor condition of public areas (eg hallways/entrance hall) and take action (hoover/sweep) to ensure they are tidy and clean during time you are on site. Manage users to ensure facility is being used appropriately in line with facility usage expectations. Customer service - creating and building positive customer journeys when in the facility. Support the Facility Manager by providing feedback on ways to make the Facilities a first-rate experience for all users and stakeholders Support the organisation in meeting the health and safety, fire safety and statutory requirements of the facilities, ensuring that the building is always safe for customers and employees. Complete daily log of any health and safety reports, concerns and questions from hirers. Communication: Deal with any walk-in enquiries by directing customers to the appropriate website/form for a Facilities Operations Lead to follow up on Budget Management: Collection of booking fees and payments including for refreshments and equipment hire with accurate reporting. To maintain accurate attendance records, budget sheets, rotas and timetables, and collate usage data to assist the organisation in monitoring community participation of the facilities, this is soon to change to a new booking system which will remove some of the manual inputs.

Lead and Develop:

Lead by example with excellent customer services, clear safeguarding, health and safety and demonstrate excellent anti-oppressive practice at all times.

Operating Parameters:

The role will require you working evenings and weekends depending on shift patterns within contract and at different sites. To carry out daily maintenance checks and tasks such as litter picking, leaf collection and fence and goalpost safety checks in line with the pitch manufacturer or schedule of pitch maintenance guidance. To ensure the security of your site by making use of the fitted alarm system, Fire Alarm, CCTV and height barriers where fitted (where available). Ensure all centre users have cleared the building at the end of their booked sessions and the building is ready for the next user. Check changing rooms to ensure no one is on site, then lock and alarm the facility making sure all lights, heating and water taps are turned off as appropriate. This role is subject to a

Disclosure and Barring Service (DBS) check

. An offer of employment will be conditional upon the successful completion of this check.
Job Types: Full-time, Permanent

Pay: 12.60 per hour

Expected hours: 37.5 per week

Work Location: In person