Job Description

Facilities & Estates Working Supervisor (Caretaker team)
As Facilities & Estates Working Supervisor you will maintain a high standard of cleanliness, safety and repair to our estates, blocks and schemes through the supervision of our Caretaker team. You will work within the Repairs team but also closely with colleagues across the Customer Services Directorate to ensure our estates and communal areas are safe, well-maintained, and welcoming for residents and visitors.
Covering Blackpool, Blackburn, Preston, Southport and Lancaster.
*We encourage early applications, as this vacancy may close early if we receive a high level of interest*
What you'll be doing

• Lead and supervise a team of caretakers, ensuring workloads are effectively planned, prioritised, and monitored.
• Carry out and oversee block and communal cleaning to a high standard, including sweeping, mopping, dusting, handrails, balustrades, and light fittings.
• Monitor estates and schemes for cleanliness, safety hazards, and compliance, taking action or reporting issues such as disrepair, graffiti, or fly tipping.
• Respond promptly to customer queries on site and maintain positive relationships, promoting a strong image of Great Places in the community.
• Provide technical advice, deliver toolbox talks, and identify training and upskilling needs for the Caretaking team.
• Support minor repairs and proactive maintenance, including changing light bulbs, clearing drains, removing weeds, and touch-up painting.
• Ensure all health, safety, and safeguarding requirements are followed, including risk assessments, PPE use, and reporting accidents, incidents, or near misses.
• Maintain records and data on cleaning, waste, fly tipping, and maintenance activities, helping to inform productivity and service improvements.

What you'll need
Qualifications and training

• IOSH Managing Safely (desirable).
• Cleaning and Support Services Skills Level 3 (desirable).
• Institute of Customer Service or CIH qualification (desirable).

Experience

• Experience in a Caretaker, Cleaner, or similar role.
• Supervisory or lead role experience, managing staff and workloads.
• Customer-facing experience delivering high-quality service in busy environments.
• Experience delivering training or toolbox talks to staff.
• Experience maintaining health and safety standards, including risk assessments and safe working practices.
• Basic repairs/handyman experience across common trades (joinery, plumbing, tiling, painting, etc.).

Skills

• Strong written and verbal communication skills.
• Ability to build effective relationships with colleagues, customers, and stakeholders.
• IT literacy (Microsoft Office and operational systems).
• Ability to work under pressure, prioritise tasks, and maintain attention to detail.
• Professional presentation and ability to represent Great Places positively.
• Full UK driving licence.

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity

What we give you in return for your hard work and commitment

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA Healthcare auto enrolled at no contribution level with 1250 of savings available- option to increase & add on family members
• The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond'
• Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
• Wage Stream You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.
All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values .
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don't fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .

Skills Required