Job Description

Helpdesk Coordinator Anabas (Darlington Business Support Centre)

Salary:

27,165

Hours:

Permanent, Monday to Friday, 8am 5pm


At

Anabas

, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.


We are seeking a

full-time Helpdesk Coordinator

to join our fast-paced team in Darlington.

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The Role

As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. Youll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.

Key Responsibilities:

Monitor and manage the helpdesk and client inboxes Answer incoming calls in a friendly, professional manner Log, update, and close jobs on QFM Keep clients and colleagues informed on ongoing issues Book travel and accommodation as required Order materials and goods online Raise purchase orders on Sage200 Liaise with engineers, subcontractors, and site-based teams Schedule callouts and planned preventative maintenance (PPM) works Provide cover for the on-call rota when required Attend site visits if necessary
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About You

Were looking for someone who is proactive, professional, and highly organised. Youll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.

Essential Skills & Qualities:

Previous office experience in a similar role Strong communication skills, able to manage customer expectations Excellent organisational skills with the ability to prioritise effectively Confident IT user (Microsoft Office, email, CAFM systems, or similar) A positive team player with a flexible, can-do approach Reliable, self-motivated, and committed to delivering work to a high standard
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What We Offer

33 days annual leave (including Bank Holidays) Employee Assistance Programme Recognition and Reward scheme Cycle to Work scheme Recommend a Friend scheme Company events Training and development opportunities Subsidised gym membership Access to healthy snacks and drinks

Ready to join us?

If youre passionate about supporting people, solving problems, and working as part of a collaborative team, wed love to hear from you.