Job Description

Job reference number 332946
Facilities Management Administrator
24,610 per annum, 22.5 days annual leave plus bank holidays plus potential 6% bonus
Full time, 37.5 hours per week
Leeds Mail Centre, Leodis Way, Leeds, LS10 1AZ
With around 1750 properties, Royal Mail's property estate is one of the largest in Europe. The size is vast; from local delivery offices in every postal area of the UK, offices, vehicle garages, rail hubs, and our new state-of-the-art fully automated parcel superhubs. Royal Mails Property and Facilities Solutions is responsible for upgrading and maintaining the safety all of our buildings and provides a support service to the business.
To ensure the high standards are sustained, we have a vacancy for a Facilities Management Works Administrator based within the National Service Centre (NSC) in Leeds.
The role
Working in a fast-paced environment, you'll provide a comprehensive administrative service to the NSC with a focus on delivering order requests within Service Level Agreements and targets.
Key Responsibilities

• Manage inbound and outbound enquiries via phone and email professionally and promptly.
• Build effective relationships with internal teams, subcontractors, and managed agents.
• Update jobs across multiple IT systems, monitor progress, and take corrective action when needed.
• Process timesheets for Cleaning and Engineering teams.
• Produce ID cards for the Royal Mail estate and coordinate Street Works jobs with the relevant Highways Authorities
• Raise purchase orders and arrange hire equipment.
• Capture and analyse data to produce accurate reports.
• Assist with Health & Safety and HR documentation.
• Support ad-hoc projects, including seasonal demand such as Christmas.

Flexibility is key as you'll be expected to cover varying tasks as required including annual leave cover and volume demands across other team areas.
Attendance - Monday to Friday. 08:00 - 16:00. A degree of flexibility is required.
About you
You need to demonstrate the following skills and experience on your CV:

• Strong administrative skills (essential)
• Attention to detail and accuracy
• Good organisation and problem-solving skills
• Experience of working with Microsoft Office packages to include excel , with excellent keyboard skills
• A passion for customer service
• Ability to prioritise workloads and manage multiple tasks
• Flexibility and the ability to attend the Leeds office 3-5 days a week.

Closing Date: Thursday 27th November. Please note, this advert may close early if the appropriate number of applications has been reached.
About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.
We pride ourselves in working to the highest standards of both technical assurance and customer service. It's our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.
Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.
Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.
Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here:
#RMG #LI-POST

Skills Required