Job Description

Join a fast-growing national Facilities Management company.

Velway provides professional

Facilities Management (FM)

and property compliance services across the UK, managing a range of sites including commercial offices, care homes, and residential buildings. Due to continued growth, we're looking for a

Helpdesk Operative

to join our friendly Head Office team.

The Role

As a

Helpdesk Operative

, you'll be part of a busy Facilities Management Helpdesk team, supporting clients, contractors, and Facilities Managers to ensure maintenance issues are logged, allocated, and resolved quickly and efficiently.

This is an ideal opportunity for someone who enjoys problem-solving, communicating with people, and wants to develop their career in

Facilities Management

.

Key Responsibilities

Handle incoming calls and emails for

maintenance faults, repairs, and service requests

. Log, allocate, and track jobs in the

CAFM system

, ensuring SLAs are met. Keep clients updated on progress and build strong relationships through excellent customer service. Liaise with contractors and suppliers to arrange attendance and confirm completion of works. Provide administrative support including quotes, correspondence, and reports. Maintain accurate documentation and update internal systems. Assist Facilities Managers in understanding site operations and building data. Support general office administration such as booking travel and managing supplies.

Skills & Experience

Previous experience in a

Helpdesk

,

Customer Service

, or

Facilities Management

role (preferred). Excellent verbal and written communication skills. Strong IT skills, including

Microsoft Word, Excel, and Outlook

. Confident working with

CAFM or CRM systems

. Great attention to detail, time management, and a positive "can-do" attitude. Flexible to work within shift patterns between

08:30 and 17:00

.

Why Velway?

Continuous professional development and training. Career progression opportunities within a growing FM business. Company pension scheme. 28 days holiday (including bank holidays). Free on-site parking at a scenic business estate. On-call allowance (as required).

About You

You're enthusiastic, customer-focused, and eager to learn. You want to build a career in

Facilities Management

, working within a supportive team that values openness, teamwork, and progression.

Apply now

to join a growing national FM company and take the next step in your career.

Job Type: Full-time

Pay: 25,396.80 per year

Benefits:

Company events Company pension Free parking On-site parking
Work Location: In person