Job Description

A vacancy has arisen for Full time Facilities Management Supervisor to work within the Cleaning Service at Huddersfield Royal Infirmary
We are looking for a motivated person with a positive can do attitude.
Shift pattern: Monday, Tuesday, Wednesday, Saturday and Sunday 12.00-8.00pm - Please note Saturday and Sunday shift enhanced pay rate.
Main duties of the job
The main responsibilities of the post holder will be the supervision of the day-to-day operation of Domestic Services and enquiry desk, ensuring quality services are delivered in compliance with relevant service specification and key performance indicators. Ensure the continuous delivery of services and respond to service failures in a timely manner. To act as key contact for all daily operational issues, concerns and service failures, responding to and resolving such issues in a professional and timely manner.
About us
Calderdale and Huddersfield Solutions Ltd (CHS) provides estates, facilities and procurement services to our partners organisation Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers. We employ 450 staff in a wide range of functions, ranging from cleaners, porters,retail and administrative staff to engineers and procurement specialists.
In addition to a competitive salary and NEST pension employer / employee match scheme (up to 6% CHS contribution) we also offer a range of benefits as follows:-
Extensive range of discounts on-line and in store to all your favourite retail outlets.
Blue light discount card for furture savings.
Staff lottery scheme.
On site restaurant (staff discount), Cafe and coffee bar serving Costa coffee and retail shop.
On site Nursery provision and generous Maternity / Paternity and Adoption schemes.
Workforce benefit team to support with a range of childcare provision / out of school clubs.
Salary sacrifice car and cycle schemes (subject to certain criteria).
Tax free childcare vouchers.
Career break scheme.
Special leave policies.
Flexible working opportunities.
On site Occupational Health service.
24/7 Care First Employee Assistance scheme that provides:-
Confidential counselling and support
Financial and legal help and advice
Chaplaincy service, Chapel and Prayer rooms.
Details
Date posted
10 September 2025
Pay scheme
Other
Salary
26,926 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
372-CHS1579-A
Job locations
Huddersfield Royal Infirmary
Acre Street
Huddersfield
HD3 3EA
Job description
Job responsibilities
Key Responsibilites:

• In conjunction with the line manager, organise on a day to day basis, the planning and delivery of Domestic Services and the enquiry desk in accordance with service specifications, work instructions, service level agreements and client requirements.
• Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services and the enquiry desk. To work operationally and cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to Line Manager / Duty Manager, out of hours, where necessary.
• Assist in the development and delivery of appropriate work schedules, frequencies and programs to ensure services meet customer and service expectations.
• To train all staff in their area of work as agreed with the Assistant Facilities Manager, organising any outsourced training requirements.
• To cover absence / breaks on the enquiry desk
• Liaise with ward or department staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager.
• Work closely with the service performance team in order to ensure service failures are rectified as soon as possible and within agreed response times
• To respond to and report on Datix, incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate
• To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales.
• Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework.
• To liaise with a multidisciplinary staff as appropriate to develop and maintain good working relationships and to ensure effective communication takes place at all times.
• Organise stock control and consumables as directed.
• Resolve operational services issues and failure in meeting the required service standards using own knowledge and experience within scope of grade.
• As directed by the line manager, interpret data and performance information related to the operational delivery of Facilities Services.
• Check department financial documentation e.g. overtime sheets, consumable usage and time sheets.
• Ensure the safe and effective use of equipment, manage and maintain stock control
• Assist in the Assistant Facilities Manager with the recruitment, appointment, induction, training, and retention of staff;
• To receive and distribute work instructions to the appropriate service delivery staff.
• To prepare and issue ID badges
• To rountinely patrol the site and issue warning/parking tickets as necessary, when required
• To manage audit fails and rectifications, by way of issuing, signing and returning to relevant parties by given timeframe
• Partake in joint audits
• To undertake and record probationary reviews, RTW conversations and informal meetings
• To oversee the deep clean programme / teams
• To carry out and record induction and induction training

Job description
Job responsibilities
Key Responsibilites:

• In conjunction with the line manager, organise on a day to day basis, the planning and delivery of Domestic Services and the enquiry desk in accordance with service specifications, work instructions, service level agreements and client requirements.
• Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services and the enquiry desk. To work operationally and cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to Line Manager / Duty Manager, out of hours, where necessary.
• Assist in the development and delivery of appropriate work schedules, frequencies and programs to ensure services meet customer and service expectations.
• To train all staff in their area of work as agreed with the Assistant Facilities Manager, organising any outsourced training requirements.
• To cover absence / breaks on the enquiry desk
• Liaise with ward or department staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager.
• Work closely with the service performance team in order to ensure service failures are rectified as soon as possible and within agreed response times
• To respond to and report on Datix, incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate
• To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales.
• Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework.
• To liaise with a multidisciplinary staff as appropriate to develop and maintain good working relationships and to ensure effective communication takes place at all times.
• Organise stock control and consumables as directed.
• Resolve operational services issues and failure in meeting the required service standards using own knowledge and experience within scope of grade.
• As directed by the line manager, interpret data and performance information related to the operational delivery of Facilities Services.
• Check department financial documentation e.g. overtime sheets, consumable usage and time sheets.
• Ensure the safe and effective use of equipment, manage and maintain stock control
• Assist in the Assistant Facilities Manager with the recruitment, appointment, induction, training, and retention of staff;
• To receive and distribute work instructions to the appropriate service delivery staff.
• To prepare and issue ID badges
• To rountinely patrol the site and issue warning/parking tickets as necessary, when required
• To manage audit fails and rectifications, by way of issuing, signing and returning to relevant parties by given timeframe
• Partake in joint audits
• To undertake and record probationary reviews, RTW conversations and informal meetings
• To oversee the deep clean programme / teams
• To carry out and record induction and induction training

Person Specification
Knowledge and Skills
Essential

• Good organisational skills, ability to prioritise and organise own workloads.
• Experience at working to deadlines
• Ability to manage own time
• Multi tasking skills
• Communicate appropiately with staff and service users both orally and in writing
• Numeric and writing skills to be able to accurately complete all necessary documentation
• Computer skills, excel, email

Desirable

• BICSc trained

Experience
Essential

• Demonstrable experience at Supervisor level within the Facilities Management environment
• Ability to lead and supervise service delivery teams
• good interpersonal and relationship building skills
• Excellent ability to communicate effectiviely in writing and face-to-face

Desirable

• A general understanding of the NHS procedures abd requirments relating to Facilities Services
• Knowledge and Experience of Domestic Services

Qualifications
Essential

• A good standard of general education
• Evidence of continuing professional development

General
Essential

• Able to fulfil the health requirements of the post as identified in the job description, taking into account any reasonable adjustments recommended by Occupational Health
• Demonstrate a committment to continuing professional development and academic progression
• Must be eligible to work in the UK.
• Ability to work in various lacations throughout the network of services provided bt the company / Calderdale and Huddersfield NHS Foundation Trust

Person Specification
Knowledge and Skills
Essential

• Good organisational skills, ability to prioritise and organise own workloads.
• Experience at working to deadlines
• Ability to manage own time
• Multi tasking skills
• Communicate appropiately with staff and service users both orally and in writing
• Numeric and writing skills to be able to accurately complete all necessary documentation
• Computer skills, excel, email

Desirable

• BICSc trained

Experience
Essential

• Demonstrable experience at Supervisor level within the Facilities Management environment
• Ability to lead and supervise service delivery teams
• good interpersonal and relationship building skills
• Excellent ability to communicate effectiviely in writing and face-to-face

Desirable

• A general understanding of the NHS procedures abd requirments relating to Facilities Services
• Knowledge and Experience of Domestic Services

Qualifications
Essential

• A good standard of general education
• Evidence of continuing professional development

General
Essential

• Able to fulfil the health requirements of the post as identified in the job description, taking into account any reasonable adjustments recommended by Occupational Health
• Demonstrate a committment to continuing professional development and academic progression
• Must be eligible to work in the UK.
• Ability to work in various lacations throughout the network of services provided bt the company / Calderdale and Huddersfield NHS Foundation Trust

Skills Required