Job Description

Job Overview

• To provide Facilities Management control and support to school sites to ensure that they operate efficiently and effectively to achieve and maintain full contractual and statutory compliance.
• Provide support to the Account Manager in the management and delivery of contractual obligations and client expectations.
• Monitor and report on Service Delivery performance monthly or as requested by the client.
• Ensure budgets are managed and utilised effectively to achieve overall contract profitability whilst providing the schools the best service.

Main Duties

• Manage and support teams in the operational delivery of the contract requirements and services delivery in line with MITIE's values and standards.
• Provide guidance to the site teams in delivering the SLAs in a timely manner and in accordance with the Facilities Management Agreement and Project Agreement.
• Ensuring that both budget and specification are brought in on target.
• Ensure controls are in place including audits to monitor the management and delivery of the services provided by MITIE and their subcontractors.
• Ensure appropriate contract administration and record keeping is maintained and audit records during regular site visits.

• Ensure effective programming of planned preventative maintenance, projects and lifecycle works with minimal impact on school users.
• Establish and maintain appropriate subcontract arrangements using MITIE's subcontract documentation and ensure regular performance reviews are undertaken.
• Liaise with the Account Manager on procurement, variations, and contract changes within the allocated Contract(s) to maximise value for money.
• Ensure compliance of all Health & Safety Legislation and procedures and assist and support audit processes.
• Maintain an interface with the client(s) on Health & Safety issues (completion of joint plans), policies and procedures.

• Liaise and work closely with the support functions and specialists in co-ordinating and assisting in their input into the Contract(s).
• Support the Business Development Team with reference to visits and operational material to demonstrate MITIE's World Class Service.
• Conduct Team Meetings to agreed frequencies and attend all contractual meetings required by the Account Manager.
• Produce monthly and ad hoc reports, collating and validating data and documentation. To include but not limited to FM services, additional hours, utilities, damage, lifecycle, variations, and benchmarking data.
• To provide regular and effective feedback to Account Manager on the performance management of the contract(s) for all aspects of service delivery, staff management and legal compliance.

• Act as the Authority/SPV point of contact and liaise with school representatives at regular and ad hoc meetings.
• Carry out monthly 5% helpdesk job validation to ensure correct and appropriate completion, documentation submission and quality of works.
• Validate/monitor additional hours requested by the schools ensuring accurate records are maintained and submitted in a timely manner.
• Investigate and close out complaints and address underlying issues accordingly.
• Assist in the issue of and collation of customer satisfaction surveys to ensure maximum returns achieved.

• Carry out Authorising Persons or Responsible person's duties as necessary in line with competency levels.
• Review damage jobs to assess the cause, obtain approval signatures and maximise cost recovery across all schools.
• Deal with day-to-day staff management issues i.e., recruitment, discipline and development of the site(s) based staff as well as carrying out assessments/appraisals, capability, and grievance issues.
• Responsible for the appropriate selection, recruitment, management, training, and retention of staff in line with MITIE's HR policy and procedures.
• Development of MITIE people and succession plans for the contract within the management of the role.

• Ensure access is provided for contractors and the contractors are always escorted if relevant DBS clearance is not available.
• Ensure all Safeguarding Policies are always adhered to and raise any concerns in line with the Mitie policy.
• Maintain confidentiality of sensitive information.
• To undertake any other related duties which are within the job holder's capability, according to the needs of the business.

What we are looking for

• A good general education with a relevant qualification aligned to Facilities Management, and a demonstrable record of continuous personal development within the industry.
• Proven experience of PFI contracts to include experience of education contracts and excellent all-round knowledge in a complex environment.
• Demonstrable success in a similar service environment and capable of delivering compliance in line with contract requirements.
• Proven experience of establishing stakeholder relationships and achieving sustained operational success.
• Ability to quickly build credible relationships with a management team and clients, and challenge when necessary.
• A detailed operational understanding of utilities and lifecycle management.
• Sound relationship, management and interpersonal skills.
• Communication, influencing and negotiating skills.
• The ability to work on own initiative and to drive improvement and change as necessary.
• Performance driven with proven commercial/financial awareness.
• Problem solving and decision making.
• Flexible, adaptable and a team player.
• Coaching and people management skills.
• PC literate with Outlook, Excel and Word skills.

Skills Required