Job Description

Are you passionate about training and development in healthcare support services?
Aneurin Bevan University Health Board is seeking a proactive and enthusiastic Facilities Onboarding & Training Facilitator to join our Business Support Service. This is a fantastic opportunity to play a key role in shaping the onboarding experience and training for Estates and Facilities staff across our sites. This post will be based at St Cadoc's Hospital, Newport, however travel to other sites is essential. As a Facilities Onboarding & Training Facilitator, you will develop, coordinate and deliver induction training to Estates & Facilities staff and service-specific training for new and existing staff across the Facilities services. You'll support the development of a training school of excellence, using a range of creative resources including presentations, standard operating procedures and videos. You'll also be responsible for refresher training, compliance monitoring, and supporting staff trainers. This role requires excellent communication and organisational skills, along with the ability to work independently and flexibly to meet service needs. You will be required to travel between Aneurin Bevan University Health Board sites.
Main duties of the job

• Develop, coordinate and deliver induction training for Estates & Facilities staff
• Develop, coordinate and deliver training for cleaning, catering, and Portering services.
• Support onboarding processes including system access, ID badges, and enrolment forms.
• Develop and maintain training materials and resources.
• Mentor staff and support trainers across the division.
• Monitor training compliance and report via ESR.
• Coordinate training venues, equipment, and external providers.
• Attend career fairs and promote Facilities roles.
• Support operational services during busy period

You'll play a key role in developing a training school of excellence, ensuring our teams have the skills and confidence to deliver exceptional services.
Why Join Us? You'll be part of a supportive team committed to improving patient care through high-quality facilities services. We offer opportunities for professional development and the chance to make a real impact.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Details
Date posted
12 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,898 to 30,615 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
040-AC409-1025-B
Job locations
St Cadoc's Hospital
Caerleon
Newport
NP18 3XQ
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and Knowledge
Essential

• Maths & English GCSE A-C grade or equivalent
• Knowledge of procedures relating to cleaning and catering and training, acquired through formal training or experience to diploma level or equivalent demonstrable knowledge and experience
• Food Allergen Awareness
• Food Safety & Hygiene Level 2
• Knowledge and understanding of COSHH regulations
• NVQ level 2 in Cleaning Services or equivalent experience
• Extensive knowledge of cleaning services within an NHS Organisation
• Extensive knowledge of catering services within an NHS Organisation
• Knowledge of portering services within an NHS Organisation
• ECDL full passport or equivalent demonstrable IT skills
• Substantial experience of using Microsoft 365, including Outlook, Excel and Word

Desirable

• Level 3 Safe Manual Handling Accreditation or equivalent Manual Handling Coach Trainer Qualification or willingness to work towards
• Level 3 Award in education and training (RQF)
• IOSH Supervising safely
• Food Safety & Hygiene Level 3 or willingness to work towards

Experience
Essential

• Previous experience working in a Facilities role within the NHS
• Experience in inducting and training of staff
• Knowledge of procedures and protocols used in the cleaning, catering and portering
• Previous administrative experience preferably in an NHS organisation
• Experience of using TRAC & ESR
• Substantial experience of using Microsoft 365, including Outlook, Excel and Word and PowerPoint
• Experience of team working to achieve deadlines and objectives.

Desirable

• Customer service experience
• To be conversant with Food Safety Law and NHS Food & Hydration Standards
• To be conversant with the National Cleaning Standards in NHS Wales

Skills and Attributes
Essential

• Ability to work with both management and supervisory teams and make recommendations for service improvements and take these forward
• Working in multi-disciplinary environments
• Proficient IT skills
• Able to work under pressure and to deadlines
• Flexible approach to working
• Commitment to personal development
• Ability to motivate self and staff
• Ability to lead by example
• Excellent communication skills (written, verbal and electronically)
• Able to deal with staff sensitively and diplomatic
• Ability to prioritise own tasks and that of the team
• Self-motivated
• Have a flexible approach to changes in workload/duties/priorities
• Ability to travel between sites
• Able to work to a high standard
• Act in a polite & respectful manner
• Aware of security and confidentiality

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Person Specification
Qualifications and Knowledge
Essential

• Maths & English GCSE A-C grade or equivalent
• Knowledge of procedures relating to cleaning and catering and training, acquired through formal training or experience to diploma level or equivalent demonstrable knowledge and experience
• Food Allergen Awareness
• Food Safety & Hygiene Level 2
• Knowledge and understanding of COSHH regulations
• NVQ level 2 in Cleaning Services or equivalent experience
• Extensive knowledge of cleaning services within an NHS Organisation
• Extensive knowledge of catering services within an NHS Organisation
• Knowledge of portering services within an NHS Organisation
• ECDL full passport or equivalent demonstrable IT skills
• Substantial experience of using Microsoft 365, including Outlook, Excel and Word

Desirable

• Level 3 Safe Manual Handling Accreditation or equivalent Manual Handling Coach Trainer Qualification or willingness to work towards
• Level 3 Award in education and training (RQF)
• IOSH Supervising safely
• Food Safety & Hygiene Level 3 or willingness to work towards

Experience
Essential

• Previous experience working in a Facilities role within the NHS
• Experience in inducting and training of staff
• Knowledge of procedures and protocols used in the cleaning, catering and portering
• Previous administrative experience preferably in an NHS organisation
• Experience of using TRAC & ESR
• Substantial experience of using Microsoft 365, including Outlook, Excel and Word and PowerPoint
• Experience of team working to achieve deadlines and objectives.

Desirable

• Customer service experience
• To be conversant with Food Safety Law and NHS Food & Hydration Standards
• To be conversant with the National Cleaning Standards in NHS Wales

Skills and Attributes
Essential

• Ability to work with both management and supervisory teams and make recommendations for service improvements and take these forward
• Working in multi-disciplinary environments
• Proficient IT skills
• Able to work under pressure and to deadlines
• Flexible approach to working
• Commitment to personal development
• Ability to motivate self and staff
• Ability to lead by example
• Excellent communication skills (written, verbal and electronically)
• Able to deal with staff sensitively and diplomatic
• Ability to prioritise own tasks and that of the team
• Self-motivated
• Have a flexible approach to changes in workload/duties/priorities
• Ability to travel between sites
• Able to work to a high standard
• Act in a polite & respectful manner
• Aware of security and confidentiality

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Skills Required