Facilities Service Desk Coordinator
Newtownabbey, NIR, GB, United Kingdom
Job Description
Facilities Service Desk Coordinator
We are currently working alongside an established M and E business to recruit a Facilities Service Desk Coordinator to join their team on a permanent basis. The job is based in Newtownabbey.
The Facilities Service Desk Coordinator will be responsible for:
Managing and logging all helpdesk requests, ensuring accurate details in the system Scheduling and coordinating Planned Preventative Maintenance (PPM) and reactive tasks Liaising with engineers, technicians, and subcontractors to ensure timely job completion Updating inhouse systems and maintaining accurate service records Communicating progress with clients and escalating urgent issues when required Supporting Contracts Managers with reporting, service delivery, and performance monitoring Ensuring helpdesk operations meet KPIs and SLAs through accurate data management
What you will need to have for the Facilities Service Desk Coordinator role:
Minimum 2 years' experience in a customer service or helpdesk environment, managing high volumes of inbound calls. Proven ability to respond efficiently to customer enquiries via phone, email, and other communication channels. Strong administrative and organisational skills with proficiency in Microsoft Office and general computer applications
If you are interested in this job and want to have a chat about it, please contact Mary on 02838299200 or email mary@happyrecruits.com
Job Type: Full-time
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3946045
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusFull Time
-
Job LocationNewtownabbey, NIR, GB, United Kingdom
-
EducationNot mentioned