Job Description

We are seeking an organised and proactive Facilities & Site Logistics Supervisor to join our team at the Sutton site, including the Oak Cancer Centre. This is a vital supervisory role responsible for coordinating and supporting a wide range of operational services that keep our hospital running smoothly.The successful candidate will oversee portering, security, and will offer support to our reception services and Helpdesk functions, ensuring services are delivered efficiently, safely, and to a high standard. You will play a key role in supporting patient flow, responding to emergencies, and providing leadership and guidance to frontline staff.This is an excellent opportunity for someone with strong organisational skills, a commitment to patient-centred service, and experience in leading teams within a busy facilities or logistics environment.If you are ready to make a difference in ensuring safe, effective, and high-quality support services within a leading NHS Trust, we would love to hear from you.
Main duties of the job

• The key purpose of this position is to manage the Portering, Post Room Security staff and CarParking Teams on all aspects of their work, ensuring the highest levels of performance which isconsistent with the Trust Core Values. In addition, to support the Management Team in thesmooth running of the service.
• To assist in overseeing the logistics of postal service and distribution of goods, materials, furnitureand equipment.
• To assist in providing facilitation of any site management requirements requiring logisticalsupport.
• Able to work across both sites and to be flexible to meet the needs of the service as and whenrequired.

About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Details
Date posted
18 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
32,199 to 34,876 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
282-F1013
Job locations
The Royal Marsden Sutton
Sutton
SM2 5PT
Job description
Job responsibilities
For further information please refer to the job description and personal specification

• Responsibility for supervising staff expected to lead, motivate, develop and reward staff and arerequired to comply with the Trust's policies and Manager's Code of Conduct in the following areas:
• Assist in the effective recruitment and selection of staff in line with the Trust's Recruitment Code andRecruitment & Selection Processes and Standards.
• Ensure staff are appraised annually, have clear objectives which link to department,division/directorate or corporate objectives and a personal development plan.
• Ensure all new staff receive core and departmental induction.
• Ensure performance issues are dealt with in an appropriate and timely manner and follow the Trust'sDisciplinary or Poor Performance Procedures where formal action is necessary.
• Ensure that satisfactory systems are in place to maintain effective communication within your areaand be responsible for ensuring that any Trust Communications Systems are utilised.
• Observe and comply with the Trust's policies and procedures for Health and Safety ensuring theenvironment in which you and your staff work is safe, clean and tidy.

Job description
Job responsibilities
For further information please refer to the job description and personal specification

• Responsibility for supervising staff expected to lead, motivate, develop and reward staff and arerequired to comply with the Trust's policies and Manager's Code of Conduct in the following areas:
• Assist in the effective recruitment and selection of staff in line with the Trust's Recruitment Code andRecruitment & Selection Processes and Standards.
• Ensure staff are appraised annually, have clear objectives which link to department,division/directorate or corporate objectives and a personal development plan.
• Ensure all new staff receive core and departmental induction.
• Ensure performance issues are dealt with in an appropriate and timely manner and follow the Trust'sDisciplinary or Poor Performance Procedures where formal action is necessary.
• Ensure that satisfactory systems are in place to maintain effective communication within your areaand be responsible for ensuring that any Trust Communications Systems are utilised.
• Observe and comply with the Trust's policies and procedures for Health and Safety ensuring theenvironment in which you and your staff work is safe, clean and tidy.

Person Specification
Education/Qualifications
Essential

• Equivalent level of supervision experience experience.
• Will be required to undertake any relevant training consummate with the role including: SIA training course

Experience
Desirable

• Experience of working within a security service and logistics environment
• Dealing with queries by email, phone and face to face in a timely, professional and effective manner
• Investigating and resolving complex queries
• Front line experience of managing a team, working to pressurized deadlines
• Role Specific Experience
• Experience of working within the NHS
• Experience in managing an agile workforce
• Experience in working across multi-site

Skills Abilities/knowledge
Essential

• IT literate, good working knowledge of Excel and databases
• Literate/numerate
• Can communicate effectively across all levels of staff
• Highly organised, able to plan and manage own work-load and that of others
• Flexible in approach and able to adapt to events outside normal routine
• Evidence of working well in a team
• A confident manner and ability to remain calm under continued pressure
• Evidence of effective interpersonal skills
• Ability to demonstrate self-motivation
• Ability to make decisions, organise and prioritise
• Evidence of commitment to customer care initiatives
• Knowledge and understanding of quality issues

Desirable

• Ability to lead a team
• Ability to motivate others

Person Specification
Education/Qualifications
Essential

• Equivalent level of supervision experience experience.
• Will be required to undertake any relevant training consummate with the role including: SIA training course

Experience
Desirable

• Experience of working within a security service and logistics environment
• Dealing with queries by email, phone and face to face in a timely, professional and effective manner
• Investigating and resolving complex queries
• Front line experience of managing a team, working to pressurized deadlines
• Role Specific Experience
• Experience of working within the NHS
• Experience in managing an agile workforce
• Experience in working across multi-site

Skills Abilities/knowledge
Essential

• IT literate, good working knowledge of Excel and databases
• Literate/numerate
• Can communicate effectively across all levels of staff
• Highly organised, able to plan and manage own work-load and that of others
• Flexible in approach and able to adapt to events outside normal routine
• Evidence of working well in a team
• A confident manner and ability to remain calm under continued pressure
• Evidence of effective interpersonal skills
• Ability to demonstrate self-motivation
• Ability to make decisions, organise and prioritise
• Evidence of commitment to customer care initiatives
• Knowledge and understanding of quality issues

Desirable

• Ability to lead a team
• Ability to motivate others

Skills Required