Job Description

Family Engagement Coordinator - Job Purpose

Beach Education is a small, friendly, highly supportive organisation. We value initiative, kindness, reliability, and professionalism, and we encourage staff to contribute ideas as the business grows.

This newly created role will provide high-quality support to the Director and ensure excellent engagement with families and schools before, during, and after events. The post holder will be proactive, organised, warm, and detail-driven, with a strong focus on relationship building and follow-through.

Key Responsibilities

Post-Event Follow-Up & Family Engagement

Lead all post-event communication with families, sending tailored follow-up emails and tracking progress. Maintain close contact with schools to ensure clarity on each family's status and next steps. Arrange and record post-event review calls with schools. Develop and maintain a tracking system (CRM or spreadsheet) for families from first contact to enrolment. Support arrangements for school visits and other necessary follow-up actions. Assist the Director in preparing personalised school recommendations for families. Outreach for our charity partners- spend 4 hours a week on this.

Success target:

After 1 year targets can be set.

Event Support & Development

Provide practical support at events (abroad), ensuring a smooth and professional experience for families and schools. Suggest improvements to event format, logistics, materials, and communications. Help develop new initiatives such as webinars, updated pre-visit information, and improved marketing/engagement materials.

Stakeholder Liaison

Build and maintain strong relationships with admissions teams, partner schools, external event organisers, and families. Support families through their admissions journey with clarity, warmth, and high-quality communication. Identify opportunities for new partnerships, markets, or collaborations as the business expands.

Administrative & Organisational Support

Follow up on leads and enquiries; maintain accurate records of all correspondence. Manage diaries, appointments, and schedules for the Director where required. Maintain organised electronic files and systems, helping to further digitise Beach Education's processes. Prepare documents, reports, and correspondence; handle confidential information with absolute discretion. Provide support on behalf of the Director when she is unavailable. Travel to schools across the UK for relationship-building and to support events. Assist with invigilation of exams when required. Contribute to ad-hoc projects and business development activities.

Contract

Contract:

Full-time

Probation:

1 year (formal review at 6 months). During probation, either side may give one month's notice. After 1 year this will increase to 3 months' notice.

Reporting to:

Director (Fiona Beach-MacGeagh)

Salary:

25,000-27,000 depending on experience per annum

Hours:

35 hours per week (Monday-Friday, 9am-5pm with 1 hour lunch between 12-2pm).Flexibility is required for occasional evening calls (time zone differences) and weekend events. Flexibility/reduced hours during school holidays will be considered.

This role occasionally requires work outside normal office hours. Advance notice will be given wherever possible, and time off in lieu will be agreed with the Director.

Holiday:

28 days per year (including bank holidays within the 28 days).

Events:

Approximately 2 weekends per term (around 5-6 per year) if needed.

Location:

Hybrid - Frome office at least twice a week when the Director is in the UK; remaining days can be home-based. When the Director is overseas, additional flexibility can be agreed in advance..

Mileage:

0.45 per mile up to 10,000 miles; 0.25 per mile thereafter (for school visits/airport runs).

Expenses while abroad

: All reasonable travel, accommodation, and subsistence expenses for overseas events (Bermuda/Caribbean) will be covered by Beach Education. Please speak to the Director for approval and island allowance.

Annual review:

Objectives will be agreed with the Director and reviewed formally as part of the annual appraisal process.

All applicants must have the right to work in the UK and hold a valid passport for travel.

Person Specification, Skills & Attributes

Excellent written and verbal communication skills. Must be happy to travel abroad if needed at certain events throughout the year. Proficient with Microsoft Office (Word, PowerPoint, Excel) and Google platform and confident using technology. Highly organised, able to manage multiple tasks and adapt quickly to changing plans. Proactive, self-motivated, confident, and solutions-focused. Strong relationship-building ability with a range of stakeholders. Calm, composed, and reliable under pressure. Strong attention to detail and commitment to high-quality outcomes. Ability to work independently and manage time effectively. Willingness to ask for clarification when needed. Diplomatic, discreet, and trustworthy.

Knowledge & Experience

Experience working in a private boarding school or education environment (highly desirable). Experience hosting high level events Good knowledge of CRM and how to develop it for Beach Education Clean driving licence. Understanding of basic office administration and digital filing systems. Experience prioritising a busy workload and managing conflicting deadlines. Commitment to safeguarding and GDPR best practice. Excellent interpersonal skills and a warm, professional manner. Flexible team player with a positive attitude and sense of humour.

General Expectations

Education is fast-moving, and all staff are expected to contribute positively to Beach Education's activities and adopt a flexible approach. Responsibilities may evolve over time, and the post holder may be asked to undertake other tasks appropriate to the role and business needs.

This job description will be reviewed regularly and may be updated following discussion with the post holder.

GDPR

The post holder must comply with GDPR and all data protection legislation, ensuring that family and school information is handled securely, confidentially, and professionally at all times.

Health & Safety Responsibility

The post holder must take reasonable care of their own health and safety and that of others who may be affected by their work.

Job Type: Full-time

Pay: 24,000.00-27,000.00 per year

Work Location: Hybrid remote in Frome BA11 1JH