Job Description

Would you like to join a transformational council that is invested in systemic practice with a permanent, dedicated senior leadership team?

Are you passionate about driving improvement in outcomes for children, young people and their families?

Do you have a proven track record in working to drive change for children and young people?

Look no further! We have a fantastic opportunity for a Family Help Navigator to join our team here at Stockton-on-Tees Borough Council.



The Family Help Navigator plays a key frontline role within the Integrated Front Door, acting as the first point of contact for professionals, children and families seeking advice, guidance and support. The role ensures timely, robust information sharing and contributes to informed, multi-agency, decision-making that promotes childrens safety and wellbeing.



You will help families access the most appropriate support by applying thresholds, offering professional challenge where needed, and using a strengths-based systemic approach to understand each familys circumstances. The role supports practitioners across services, enhances the quality of Family Help assessments and promotes early intervention by linking families to trusted and familiar support networks.



Working collaboratively across agencies, you will coordinate responses, reduce unnecessary escalation and champion Family Help as a shared responsibility across the system. The position also involves promoting positive workforce culture, applying relevant legislation and guidance and contributing to ongoing service improvement within Childrens Services.



For more detailed information about the role, please refer to the and Person Specification included in the Supporting Documents section.




Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

A competitive salary of up to 33,699 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available. Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement. Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.


For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:



https://www.stockton.gov.uk/careers



If you would like an informal discussion about the post, please contact Kellie Wigley, Head of Service of Early Help, Youth Justice and Youth Support, at kellie.wigley@stockton.gov.uk or 01642 527406.

We are intending to interview on 23 February 2026

and you will receive notification through North East Jobs if you have been shortlisted.

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from DONOTREPLY@NORTHEASTJOBS.ORG.UK. All communication will also appear in the My Messages section of your North East Jobs account.