Job Description

Job Title Family Information Service Advice Officer

Employer Trafford Council

Location

Trafford Council 2nd Floor Waterside House Sale M33 7ZF


Hybrid Working is an option for this role depending on business need

Salary range 25,183 - 27,269 (8,733 - 9,456 pro rata)

Trafford council is a Living Wage Employer.

Working Pattern Part Time, Term Time Only

Working hours 15 hours per week

We will offer flexibility where we can if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.

Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.

Contract type Permanent

Application deadline 3

rd

August 2025

Interview date

Week commencing 25th August 2025

Interview type

In person

About the Role

The Family Information Service is recruiting to the position of Advice Officer. This is an exciting opportunity to join a vibrant and busy team that provide impartial information, advice and guidance to families, young people and professionals on childcare options and funding, the SEND Local Offer and services.


You will do this through a range of channels including a telephone helpline, e-mail, social media and on occasion face to face. You will also support early education providers to manage their information online to enable regular monitoring of childcare sufficiency. You may also be asked to support the service with minute taking and other administrative tasks.


Ideally you will have experience in an advice and guidance role or similar. Experience of administration, databases and online systems is essential, alongside excellent organisational and communication skills.


You should possess strong customer service skills with the ability to deal sensitively with difficult situations and the ability to communicate with people from a wide variety of backgrounds.

About you

Your style and approach will reflect our values and behaviors, you will be committed to continuous improvement, learning, and improving the way we work to ensure effective outcomes. You will value and respect others contributions and work together to deliver a high level of service, take personal responsibility and strive to get things right the first time, whilst taking ownership for your actions and learning when things go wrong.


You will have excellent organisation, communication, and time management skills, with the ability to remain calm under pressure, multitask, prioritise, and meet deadlines. You will liaise with colleagues, external callers and management at all levels and be able to adapt all forms of communication to reflect your audience.


You will keep up to date with the relevant regulations, policy and legislation relating to this role and take responsibility and opportunities for your personal learning and development journey.

About us

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential.

Our vision: Trafford where all our residents, businesses and communities thrive.

Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.

Additional Information

Please note the advert will close early if we receive a high number of applications.

You will have flexibility in terms of hybrid working at home and in the office, with your contracted hours being worked during school hours, which will be in agreement with the manager and subject to business need and operational priorities.

Contact Details

For an informal discussion or to find out more about the role, please contact Jane Tait on 0161 912 2583

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.


To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)

OTHER RELEVANT INFORMATION

Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com


For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).

Please note we are not a licensed sponsor

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Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)