Job Description

Reporting to: Caroline Cockill-Guy



Department: Family



Perm/temp: Perm



Full time/part time: Part Time

Our Mission Statement

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We will endeavour to be kind to our Clients, our co-workers and our colleagues. We will act in a warm, friendly, professional and respectful manner at all times. We will strive for excellence through training, guidance and support internally to create a well-balanced working environment. We will aim to provide our Clients with a lifetime of legal care by providing the best legal service possible.

Our Values

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We are successful people. We focus on making a profit whilst striving for excellence.



We are positive people. We respect each other, we respect our clients and we reward great performance.



We get results. We do this by being disciplined, diligent and focused.


Respect Commerciality Positivity

Overview of the Position

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To assist the HOD and other Fee Earners in the effective running of the department, carrying out the allocated duties in a professional and efficient manner, meeting our clients' needs, whilst contributing to the overall cost-effective management and success of the department. Office admin support and running of routine tasks from the Fee Earners task list in the department. Individual assigned jobs/trial bundle prep and client liaison. To provide support and assistance to the HOD and Fee Earners in the running of cases which would include divorce, matrimonial finances, nuptial agreements, children and injunction matters, surrogacy, cohabitee disputes and pre and post nuptial agreements for medium to HNW clients. Observing and listening to Carolyn Cockill-Guy, HOD.

Qualifications and Experience

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Experienced Family Paralegal desirable Proclaim skills desirable Self-motivated Experience of providing high quality advice to clients

Department Specific Requirements

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The ability to self-motivate and manage a caseload independently Maintain competence through relevant CPD activities whilst ensuring a personal development portfolio and relevant training records, which satisfy the current regulations and requirements as specified by the Solicitors Regulation Authority (SRA) are kept updated Keep informed of all changes in the law and practice and in your own area of work To work with management to improve internal systems and procedures To always be mindful of the need to work together to ensure a pleasant working environment for all

Job Specific Duties

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Dealing with initial enquiries by phone and in person - taking basic details, undertaking name conflict check and arranging initial appointment with the relevant Fee Earner Provide face to face contact with clients where necessary and provide accurate, prompt, realistic and relevant advice in response to clients' enquiries whilst also managing their expectations Develop and maintain strong relationships with clients Collating and indexing documents into Court approved order Uploading/downloading documents from Court Portal Checking Court Portal for updates Contacting the Court for information Take notes and attend Court alongside Barristers and being on hand to liaise with the Fee Earner if required Arranging conferences with Counsel, with Fee Earner and client and arranging MS Teams appointments where necessary Attending appointments with Fee Earners in complex cases and taking notes Inputting documents/bundles onto Proclaim Preparing court bundles and brief document enclosures on BundleDocs Taking telephone messages for Fee Earners Taking payment from clients Scanning documents onto Proclaim Dealing with department administration e.g. old files, reviewing and scanning documents onto Proclaim so files can be destroyed Chasing clients for outstanding information and documents Arranging signatures on documents via the E-sign system Self-supporting in terms of typing Secretarial cover, as and when required Plus, any other duties as reasonably requested by Management

With Experience and under Fee Earner Supervision

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Basic drafting tasks e.g. preparing a divorce application on the court Portal for Fee Earner to check Drafting the more narrative parts of financial documents e.g. Form E Dealing with Children Act enquiries re contact arrangements

Job Specific Skills and Competencies/Personal Qualities

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Maintaining effective time management and ensuring your time is recorded correctly on the system Respond to clients' urgent requirements empathetically and proactively Have an ability and willingness to communicate effectively with clients, colleagues and other departments within the firm Contribute to the dynamic and profitable growth of our current Family department in all offices Ensuring that you are compliant with all SRA, firm policies, and any other policy or certification that is approved by the Board Travel to other offices in line with client requirements Ensure that you keep fully up to date with the law and any changes To always act with integrity and in the best interest of the Firm Follow all polices as required Good command of written and spoken English To be able to give excellent service to clients Clean driving licence Strong communication skills and business networking skills Personable and professional Hard working and organised with ability to multi task Self-motivated and accountable

Please apply with your CV and cover letter to recruitment@thorneycrofts.co.uk.