Job Description

Martin House provides free specialist palliative care to babies, children and young people with complex and life-shortening conditions. Families from across West, North and East Yorkshire have access to our care 24/7, 365 days a year, including specialist doctors. Every year we care for more than 550 families, at the hospice, in hospital and in families' own homes, as well as supporting around 200 bereaved family members.


We are seeking a highly organised and skilled administrator for the role of Family Support Pathway Co-ordinator. This individual will work closely alongside our Family Support team, to ensure families have an excellent experience throughout their journey and maximise the team's impact.


The role will involve:


Providing organisation and oversight to the Family Support caseloads and services, thus maximising the team's impact and effectiveness. Provide a broad range of administrative support to the Family Support team. Assist the Family Support team in co-ordinating the programme of meetings, events, groups and activities. Maintaining an oversight and facilitating the patient journey from referral to discharge. Supporting the Head of Family Support with the organisation of scheduled audits, data collation and reports required. Supporting the Head of Family Support with information requests from the Income Generation team.
Our ideal candidate will


Be committed to Martin House's values - Excellence, Respect, Integrity and Compassion. Be a highly skilled administrator with a good understanding of Family Support services within palliative care. Have demonstrable experience of working in an administrative role in a busy environment where you are required to multi-task. Be able to use a full suite of Microsoft Office software systems Have experience of using a patient records system, such as SystmOne. Have experience of working in a role which involves coordination of services and/or caseloads. Be an excellent communicator who is able to interact with various internal and external stakeholders.
Martin House places families at the heart of all that we do and this is reflected in the amazing benefits we offer our valued team members.


Annual leave - eight weeks per year, including bank holidays Sick pay - six months full pay and six months half pay following successful completion of probationary period. Recognition of NHS pension scheme for candidates who are currently in the scheme and up to 10 per cent contributory AVIVA scheme. Enhanced maternity and partners leave to exceed the NHS entitlement Health and wellbeing programme including access to free of charge Employee Assistance Programme for employees and their families Accredited Menopause and Mindful employer Life insurance - two times annual salary Free parking at our children's hospice in Boston Spa
Please apply via our website www.martinhouse.org.uk/get-involved/join-our-team/ and complete an application form, referring to the and Person Specification which can be found here.


For further information contact Vicki Greensmith by email at vgreensmith@martinhouse.org.uk or Emma Taylor at etaylor@martinhouse.org.uk or by telephone 01937 845045.


The closing date for applications is noon on Sunday 17th August 2025. Interviews will take place on Wednesday 27th August. If you have not heard from us by Friday 22nd August, please assume your application has been unsuccessful on this occasion.


Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation.


Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.


Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants will be required to undertake a DBS via the Disclosure and Barring Service. Please note all applicants must already hold the legal right to work in the UK.

Internal reference

FC PC

Closing date

17/08/2025

Location

Boston Spa

Hours per week

20

Salary

24 392.35 - 29151.12 per annum pro rata (Please note salaries usually start at the bottom of the scale).