Job Description

Birmingham Forward Steps is a citywide service delivered collaboratively by Birmingham Community Healthcare Trust working alongside Barnardo's and other voluntary organisations. The service operates across 10 districts and Barnardo's directly manages 4 of those districts. This commissioned service is designed for children and their parents/ carers from shortly before birth up to the age of five and provides accessible, community-based services for families with pre-school children through Family Hubs/Children's Centres, their own homes and a number of other community venues.



We are looking to recruit a part time - 21 hours per week - Family Support Worker for maternity leave cover at our Frankley Plus Children's Centre/Northfield Family Hub in Birmingham. This is a fixed term post which will end in November 2026. This is an exciting opportunity to become part of a passionate and experienced team who's aim is to empower families with new knowledge and skills, whilst also building resilience and providing essential emotional and practical support facilitated by 1:1 and group work delivery.

Please note that this is a locality based role, and frequent on site presence will be required, along with travel within the Birmingham area. It will not be possible to undertake this role on a virtual/remote basis.

As a Family Support Worker you will hold a caseload and meet with families on a regular basis through a 12 to 24 week period of interventions. You will be required to initiate Early Help Assessments to identify the family's targeted needs, provide guidance and advice based on those needs and refer families to specialist and other services when appropriate with consent, in accordance with required protocols. You will undertake multi agency work, liaising with other organisations and stakeholders to achieve the best outcomes for children and their families. You will also provide a Family Support Drop In/Duty service on a rota basis enabling families to access immediate support.



You should have/will have proven knowledge of safeguarding, child protection and confidentiality/GDPR requirements. You must have excellent record keeping skills and be proficient in the use of IT packages including databases and MS applications.



This role will require you to travel independently across the locality therefore you must be flexible and adaptable, particularly in relation to working hours and location.



When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, and Job Addendum. This should be done with an understanding of the context of the service described.



Should you require any further information regarding this role, please email Kelly Doleman, Recruiting Manager: Kelly.doleman@barnardos.org.uk



Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible. We do not accept CV's.



We are committed to welcoming people from a diverse background, culture and experience. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements.



Pay & Reward FrameworkWe know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.


For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.


Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.



Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.


Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer

T&C's apply based on contract

About Barnardo's


We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Reference number: 21741
Job Title: Family Support Worker
Location: Birmingham
Locality: Northfield district
Contract type: Fixed term
End date: 30/11/26
Hours: 21
Salary: 25,492.40 - 29,726.27 FTE
Closing Date: 12 October 2025
Interview Date: To be confirmed

Benefits

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Discounts at 100's of retailers
Employee suggestion scheme
Company pension
Employee Assistance Programme