Job Description

Surrey Heath Family Centre are recruiting!



We are looking to recruit a full time family support worker to work in our Youth Skills program.

Surrey Family Centres are a commissioned service supporting families with complex and multiple needs with children aged 0-19 years/25 (SEND) years. The Family Support team receive targeted referrals from Surrey County Council's cSPA.

The Family Support Worker meets the allocated family on a regular basis and supports through a bespoke programme of work focused on their targeted needs. Our aim is to empower the parents and carers with new knowledge and skills, while also building resilience and providing essential emotional support. The Family Support Worker will be based in the Family Centre and will be a supportive contact for young people, families and professionals meeting children and young people and their families. They will provide signposting and support through a bespoke programme of work, focused on the young person and their family's targeted needs. Our ambition is to empower young people, parents and carers with new knowledge and skills, while also building resilience and providing essential support.

Key Responsibilities:

Work with children and young people delivering evidence-based support, demonstrating the difference made from the intervention. Organise and hold a Youth Panel, sharing Youth Voice across the region to shape and influence service delivery Facilitate group-work with peers in the centre and in venues around Surrey when needed Support and deliver universal and targeted interventions for Youth Support, on a one to one or group basis to achieve positive outcomes alongside the 10 Supporting Families Outcomes Work in partnership with the wider team and local partners to ensure a joined up and fully integrated service provision Support the development of the Centre as a safe place for young people and their families to access for support and information.; Hold a caseload of between 12 to 15 families Complete assessments Facilitate group-work in the centre and in venues around Surrey Work with the family in their home and in the community

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The skills/knowledge/experience required are:


Experience of working directly with families with complex needs. Experience of working with issues of family breakdown, domestic violence/abuse, and attachment difficulties. Ability to communicate effectively with clients from culturally diverse communities and demonstrate sensitivity to their needs. Ability to appropriately challenge other professionals to promote the rights of the service users. Someone who is approachable, non-judgemental, friendly, kind, calm, creative and resilient. Someone with excellent organisation and time-management skills. Knowledge and experience of multi-agency working within formal systems of Child Protection. Ability to contact agencies and practitioners to support families and gather information - making initial visits to families to risk assess, gather accurate personal information, gain family views, and begin to assess the strengths, needs and goals of the whole family in a holistic way. Ability to work holistically keeping the children as the focus of work to improve outcomes and ensure safeguarding - visits with children held at school and home to include their lived experience. Ability to assess and analyse family function, dynamics, routines and relationships within the family home to help to identify the root causes of difficulties to inform the Early Help Assessment within 45 calendar days. Experience of detailed case recording and an understanding of the importance of keeping timely and accurate case notes Someone with their own car, who is able to travel across the borough to meet with the parents/carers on their caseload Experience delivering groups and courses.




Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.


Pay & Reward FrameworkWe know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.


For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.


Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.



Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.


Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer

T&C's apply based on contract

About Barnardo's


We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Reference number: 21657
Job Title: Family Support worker- Youth and Skills
Location: Surrey Heath
Locality: Surrey
Contract type: Permanent
Hours: 37
Salary: 27,573 - 36,389
Closing Date: 19 September 2025
Interview Date: TBC

Benefits

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Discounts at 100's of retailers
Employee suggestion scheme
Company pension
Employee Assistance Programme