Job Description

LOCATION
Motherwell, Scotland
TYPE
Office Based
POSITION
Full Time, Temporary
DATE POSTED
30/05/2025

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.



Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.



We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
###

What We're Looking For

Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you!



Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers.



Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.



As a Fashion Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.


###

What To Expect

We're seeking a dedicated individual with a passion for delivering exceptional customer service in the fashion industry.



As a vital part of our team, you'll support customers with their enquiries and orders, ensuring a seamless and satisfying experience. In the world of clothing and style, a Fashion Customer Service Advisor plays a crucial role in connecting the brand with its clientele. With strong communication skills, this role becomes a key contributor to the brand's success.



It's a unique and rewarding opportunity that blends the glamour of the industry with the fulfilment of providing outstanding service, offering an exciting career path for those ready to rise to the challenge.



In this role, you will have the opportunity to utilise your passion for fashion and your excellent communication skills to provide personalised and engaging customer interactions.



It's all about being a naturally friendly, respectful, and helpful person who's a bundle of enthusiasm and positivity. And if you're skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

Our typical shift pattern involves:

40 hours per week, fully flexible Monday to Sunday; between 8am-8pm.

Training Duration:

2 weeks, Monday to Friday.

Start Date:

9th June 2025.

Salary:

25,708 p/a.

Please note.

This position is based at our site in Motherwell.



As part of #theAteam, you'll receive full training and support to be the voice of our client's brand. So, there's no room for average.



Your role can include, but isn't limited to:

Communicating

effectively

, speaking with our customers through phone, email, chat & social media.

Establishing collaborative customer relationships

in a fast paced environment.

Providing timely and accurate information

regarding products, orders and services.

Resolving Customer issues in a professional manner

, recording details and customer comments on the database, leaving clear notes.

Collaborating with other team members

to improve customer service processes and procedures.

Maintaining a positive and helpful attitude

demonstrating strong product knowledge to ensure all information delivered to customer is correct. ###

About You

We believe that happy people keep people happy, so we're looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.



We're delighted to drive innovation on-site day after day, so it's a plus if you're inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.



We think big and we're looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

Exceptional

communication skills

.

A keen interest in fashion

to support the demands of our customers.

Ability

to build rapport

and communicate effectively with all customer interactions.

Excellent computer skills

with a keen focus on multiple systems.

Strong

problem solving skills

aiming to resolve any customer queries on the first contact.

Active listening skills

with the capability to question the customer further to get the correct resolution.

Ability

to work as part of a team

.

Enthusiasm

and

passion for completing tasks to the best of your ability.

###

Benefits

Full training & support. Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool). Access to our Learning & Development Talent SPA. Health insurance. 24/7 Employee Assistance Programme & Wellness Hub. Nationwide retail discounts. Discounted gym membership. Your birthday off work (+29 days). 'Refer a Friend' scheme. 'Employee of the Month' Awards. Regular fun team building sessions. A diverse & inclusive working environment. ###

Join #theAteam

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.



When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.



As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.



We're proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.



We'll tell you all about it during your interview!