Job Description

About Us

Jolie Moi Concessions Ltd

is a fast-growing fashion company based in Essex. Our signature brand,

Jolie Moi

, is proudly stocked in major UK department stores such as

John Lewis

,

Next

,

Debenhams

, and

SilkFred

. As we continue to grow, we're looking for a dedicated and experienced

Customer Service Assistant

to join our E-commerce team.

About the Role

We're seeking a highly motivated, customer-focused professional with at least

2 years of recent experience

in the

fashion industry

, either as a

Sales Assistant

or

Customer Service Assistant

. You'll be the key point of contact for customers shopping through our online channels, ensuring their experience reflects the quality and care that defines our brand.

Main Responsibilities

Respond promptly and professionally to customer enquiries via

phone and email

, providing accurate information about our products, deliveries, returns, and policies. Process online and phone orders, handle returns and refunds, and support customers throughout the buying journey. (Full training provided)*
Assist customers with order issues on various e-commerce platforms (e.g. Shopify, John Lewis, SilkFred) and liaise with third-party customer service teams to resolve post-sale issues. (Full training provided)*
Be the primary contact for product enquiries, managing after-sales care including reviews, returns, repairs, and exchanges. Clearly and concisely communicate company policies to customers in a professional manner. Maintain up-to-date client records and ongoing correspondence. Investigate and resolve customer issues related to

fraudulent orders, chargebacks

, and disputes, ensuring all actions align with company policy. Provide detailed product and merchandising support where required, including platform-specific queries.

Job Requirements

Minimum 2 years' experience

in a customer service or sales assistant role within the

fashion e-commerce

industry Strong

e-commerce background

with working knowledge of platforms like Shopify, SilkFred, etc. Sales-oriented mindset with a focus on delivering excellent customer service Quick learner with strong product knowledge retention Excellent written and verbal communication skills, with professional phone etiquette Ability to work efficiently in a

fast-paced, detail-oriented

environment Strong Microsoft Office skills (Excel, Outlook, Word); ability to quickly adapt to new systems

Typing speed of 45+ WPM

is preferred Fluent in English, with strong writing and grammar skills essential for clear communication

What We Offer

Competitive salary based on experience Staff discount on Jolie Moi products Training and development opportunities A collaborative and creative working environment Opportunity to be part of a growing fashion brand with exciting future prospects
Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Temp to perm, Apprenticeship, Graduate, Internship
Contract length: 12 months

Pay: 25,000.00-28,000.00 per year

Expected hours: 24 - 40 per week

Benefits:

Casual dress Employee discount Flexitime On-site parking Store discount
Work Location: In person