Job Description

Join the team that Always Cares!


Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a

F&B Attendant - The Park

at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.


Some of our

fabulous benefits

you will enjoy as a

F&B Attendant - The Park

are:

Annual earnings up to 34,000 (25,396.80 base salary + non-contractual tronc)

Pension scheme with company contributions

50% discount in all our restaurants and Spa's across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Bike to work scheme

Recommend a Friend incentive

Complimentary laundry

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate

F&B Attendant - The Park

, to join our

Food and Beverage Department

on a

permanent

basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.


As a

F&B Attendant - The Park

, your main duties and expectations for the role will include:


Adhere to the hours of work/shift system. To be punctual and to arrive at the outlet at the appropriate time (5 min before the beginning of the shift).

Ensure the uniforms provided are kept clean, in good condition and that it is presentable, ensuring that personal appearance and hygiene standards are met and demonstrate a professional image for guests.

Welcomes guests as they enter the outlets (the "arrival experience") with a smile and a clear Good morning/evening/afternoon.

Escorts guest to the table, presents menu, shows buffet, describes specials, and beverage list and uses available knowledge to exceed guests' expectations.

Ensures every guest receives exceptional service of food & beverage according to the company policy, SOPs and AA and LQA standards from him/herself as well as other colleagues.
You will be required to work

40hours

per week, on a shift rota.

We are ...

Best Employer for 2021 at Springboard's Excellence Awards

One of the happiest hotels in London

Earth Check Silver Certified 2023

2 rosettes

Hoteliers' Charter Approved

Preferred Hotels & Resorts member

We are more concerned with what's in the glass, not whether its' half full or empty, so if you feel this

F&B Attendant - The Park

role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK


INDFOH