Job Description

We have a great opportunity for a Bar & Restaurant Manager to join the group at Leonardo Hotels.
We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect -

• Department Manager or exceptional Duty Manager looking for their first HOD role
• Background in branded hotels or restaurants is preferred - so you will understand how we work and settle in quickly
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling - anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• To be able to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems - we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:

• Manage the daily operations of the Food and Beverage Department.
• To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.
• To plan and ensure the hotel is ready for the days business - preparing for the morning meeting and sharing information with the team
• To ensure customer satisfaction through establishing and maintaining quality control standards for products & services offered to the customers. They will be checked by our mystery guest.
• Ensure the control of costs and productivity.
• Keeping the team up to date about departmental, hotel and company activities through daily communications
• Develop sales plan in line with annual budget, maximising sales through up selling, using incentives and promotions.
• Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
• To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.

Why come and work for us

• Varied and interesting work- no day is the same at Leonardo Hotels
• Great development opportunities - over 75% of our General Managers have been internally promoted - we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers - we really care about developing people
• Having the chance to work with and around friendly people - we have a great culture with employee satisfaction at 83.3% (2016 result)
• Training run by experts to support your needs
• Great systems and central support - revenue, sales, finance and HR are areas that you can really get the opportunity to learn at Leonardo Hotels
• Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
• Earn thousands for recommending a friend to work for us
• A target based bonus.
• Birthday cards every year- we celebrate everything
• The opportunity to work for a well respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.

Leonardo Hotel Swindon Fleming Way, Swindon, Wiltshire, SN1 2NG

• Job RefJI27288
• BranchLeonardo Hotel Swindon
• LocationSwindon
• Salary/BenefitsCompetitive Salary
• Contract typePermanent
• HoursFull Time
• Shift pattern7 days - Mon, Tue, Wed, Thu, Fri, Sat, Sun (United Kingdom)
• Hours per week40
• Date posted16/07/2025
• Closing date18/08/2025

About Leonardo Hotel Swindon
A 5-minute walk from the town centre's pedestrianised shopping precinct, this simple, modern hotel is also 0.8 miles from Swindon Arts Centre. The laid-back rooms feature free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities, as well as work desks and a pillow menu. There's a casual restaurant serving an international menu, as well as a bar with big-screen sports offering light meals. Other amenities include a business centre and 7 meeting rooms. Parking is available for a fee.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!