Job Description

Force
Dyfed Powys Police
Role Type
Police Staff
Business area / Department
Force Communication Centre
Location
Carmarthen, Headquarters
Agile/Fixed/Fixed Operational
Fixed
Grade
D
Salary
27,747 - 29,649 (FTE)
Allowances
Shift, Weekend Working
Shift Percentage
20%
Weekend Working Shift Percentage
13.74%
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
Level of Welsh language ability required?
3
Interview Date
29 September 2025
Closing Date
28/08/2025, 23:55


Job Advert Description
Could you help people when they need it most? Are you a good listener? Reassuring and empathetic? Accurate with a keen eye for detail? Can you communicate in Welsh at a level 3 standard or above?
Then join Dyfed-Powys Police as one of our dedicated Force Communication Centre (FCC) Operators. We are looking for people with a strong customer focus to answer emergency calls and provide advice and support to the communities of Dyfed Powys.


If you have some questions and want to know about the role, or interested in meeting the team and where you could be working? Then register and attend one of our

upcoming recruitment events

:

Wednesday 13th August @ 6pm Saturday 16th August @ 11am

For more information or to book a place, please email FCCRecruitment@dyfed-powys.police.uk

What you will be doing?

As a Dyfed-Powys Police FCC Operator, you will:

Be the first point of contact for the public to access help, often in emergency situations. You will sometimes need to make decisions which can mean the different between life and death. Deal promptly, professionally and effectively with all customer contact including the collection and appraisal of information obtained from telephone calls and digital contact; the resolution of calls for service, whenever possible; Timely and effective deployment of police resources to incidents meeting front line demand through the effective use of 'Command and Control' within the environment of the Force Control Room. Provide a high standard of service delivery for both internal and external customers, in support of relevant service standards, Force guidance and policy. Answer and action non-emergency (101) and emergency (999) calls and digital contact in a timely manner. Respond to, and action contact through digital channels (including Social Media, Single Online Home, emails etc) in a timely manner. Interpret and summarise information provided by customers and create an accurate record on STORM (System for Tasking and Operational Resource Management) where appropriate and update when necessary. Provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters

To support you in this varied role, you will be provided with classroom-based training by our dedicated FCC trainer for the first 7 weeks. You will then move onto a shift pattern working alongside an experienced mentor until you are competent to take calls on your own.

What can you expect?

Salary, including shift and weekend working allowances, of 37,109 (after training), rising to 39,653 over 3 years

24 days annual leave (rises to 29 days with 5 years' service) plus 8 bank holidays Access to on-site gyms and fitness classes Discounts from various retailers via the Blue Light Scheme Cycle to Work Scheme Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy. Pension scheme Staff Support Networks Flexible working opportunities Generous maternity/paternity and adoption leave entitlements Sick pay provisions
Candidates interested in working part time hours can also apply and we welcome their applications. Salaries and annual leave entitlement for part time employees will be pro rata.


Please note: There is a 2-year tenure on this posting (you need to remain in this post for 2 years prior to applying for alternative posts in Force).


The successful candidate will be subject to vetting, referencing and medical checks

How to apply?

If you think you have the skills and passion for this role

For this application process, you are not required to provide any evidence against the attainments (last section of the application form). When applying for the role, please leave this section blank when submitting your application form.

The FCC Operator selection process consists of 4 stages:


Application form - do

not

complete the attainment section of the application form. Online Assessment -

Wednesday

3 September to Wednesday 10 September 2025

(you can complete the assessment anytime during these dates). Work-Based Assessment at Police Headquarters in Carmarthen

to be held 17th, 18th and 19th September 2025.

In force interview to be held

week commencing 29th September

at Police Headquarters, Carmarthen.
Please note for Welsh speaking candidates the initial online assessment is completed in English. Internal Force processes including force assessment and interview can be conducted in Welsh. To support candidates, and to complete your application in Welsh, it is suggested that you change Language to Welsh on the Jobs Posting Board.


Please also refer to the candidate guidance that provides more detail on how to complete your application.

Welsh language and diversity

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English


We ask that all Dyfed-Powys police staff and officers can communicate to Level 1 standard. This means that you can understand and pronounce Welsh place names and can use and understand simple everyday phrases such as greetings. If you are unable to communicate to this standard, during your probation period (typically six months) we'll fully support you in achieving this through a variety of learning opportunities.


Dyfed-Powys Police welcomes applications from under-represented groups and Welsh speakers.

Information point:

If you require any further information about this role, please do not hesitate to email your query to: recruitment@dyfed-powys.police.uk (opening hours Monday to Friday 9am to 5pm) or attend our weekly recruitment drop in session every Wednesday, 11 - 11.30am via teams here.

Dyfed-Powys Police reserves the right to close this advert if we are in receipt of a high number of suitable applications. As such, we encourage early applications to ensure consideration for a post

.